GINA AMBALONG

-Manage the issuance of cash and chips to various chip runners/dealers and cashiers

-Balance vault inventory every end of shift.

-Payout every customer

-Verify every detail of customers transaction

*CASH PROCESSOR- Brinks, Inc.- Oakland (Oct. 24, 2016- June 2019)*

• Processing large volume of cash deposits from various banks.
• Prepare counterfeit report for submission to Federal Reserve.
• Verify number of bags for processing.

*CASH LOGISTIC PROCESSOR-Brinks, Inc.- Springfield, Massachusetts (July-

September 2019)*

*Processing large volume of cash deposits from various banks.
*Packing of cash to be delivered to various banks.
*Verify number of bags for processing.

*CASH LOGISTIC PROCESSOR- Brinks, Inc. -New Britain, Connecticut-[Oct.

2019-July 2021)*

*Processing large volume of cash deposits from various banks.
*Packing of cash to be delivered to various banks.
*Verify number of bags for processing.

*CASH OPERATION Vault-Lead -Brinks, Inc.-Oakland, CA- (Aug. 2021-

May 2024)

• Handles large volume of cash, including receiving and dispensing cash to customers and other departments within the institution.
• Verifying incoming and outgoing cash from vault to ensure accuracy.
• Verifying/Overriding tellers transactions.
• Pull orders downloaded from I-Cash system.
• Prepare cash for delivery to Federal Reserve.
• Reconcile discrepancies at the end of the day.
• Balances end of day inventory (both ATM and Commercial vault)
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Maintained safe working environment by enforcing strict adherence to company policies and procedures.

BOOKKEEPER

• Handled day-to-day accounting process to drive financial accuracy.
• In-charge for reconciliation of cash, checks and credit cards transactions made by 84 branches across America.

BRANCH CASHIER

• Balance cash inventory/close cash vault everyday.
• Verify/issue cash for tellers.
• Verify/override various transactions that needs approval.
• Oversee total operation within cash department.
• Check every transaction to detail.
• Attend to every transaction performed by employees.
• Ensure validity of transaction and adhere to banking rules.
• Provided exceptional customer service, resolving issues promptly and professionally.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Established rapport with customers, building trust and loyalty through consistent high-quality service delivery.
• Aided colleagues during peak hours or absences, ensuring continuous service availability for all customers.

SIGNATURE VERIFIER

• Improved verification accuracy by implementing thorough quality control processes and procedures.
• Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in field.
• Managed multiple concurrent verification projects without compromising accuracy or deadlines.
• Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
• Established best practices for document handling and storage, maintaining compliance with industry standards and regulations.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.

LETTERS OF CREDIT SPECIALIST

• Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
• Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
• Developed effective relationships with customers, which helped improve overall payment processes.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Supported business growth through prudent assessment of potential client''s creditworthiness and financial stability.
• Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
• Enhanced credit department efficiency by implementing streamlined processes and procedures.
• Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
• Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies.
• Optimized credit approval and collection processes, improving operational efficiencies by over 85%.

CASH CUSTODIAN

• Maintained and replenished Petty Cash Fund.
• Processed Purchase Orders/Disbursement Orders from different bank departments.
• Paid travel Orders/Purchase order and Disbursement orders
• Cultivated trust among peers and supervisors by consistently demonstrating honesty, integrity, and professionalism in all aspects of job.
• Maintained accurate records of all transactions, assisting with financial audits and reporting requirements.
• Reduced discrepancies in cash balances by conducting thorough daily reconciliations and promptly addressing any issues found.
• Adhered to all Banking regulations and company policies regarding cash handling, maintaining compliance at all times.
• Maintained a clean and organized work area, contributing to an efficient and productive workspace for all team members.
• Improved cash handling accuracy by implementing efficient counting procedures and utilizing advanced cash management tools.
• Improved account approval rates with comprehensive risk assessments during application process.
• Adhered to strict regulatory guidelines when processing sensitive financial information for account openings or updates.
• Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
• Ensured accuracy of client information by diligently reviewing documents and data entry details.
• Provided personalized service to customers, addressing their specific needs and concerns regarding new accounts or services.
• Identified opportunities for upselling additional banking services based on individual client needs and financial goals.
• Increased customer retention through attentive follow-ups after account opening processes were completed.
• Maintained up-to-date knowledge on bank products, services, and regulations to provide accurate information to clients.
• Streamlined account opening processes for increased productivity and faster turnaround times.
• Maintained detailed records of all transactions as required by bank policy, ensuring proper tracking and reporting capabilities were maintained over time.
• Enhanced customer satisfaction by efficiently opening new accounts and providing exceptional service.
• Developed strong relationships with clients by consistently demonstrating professionalism, expertise, and genuine concern for their financial wellbeing.
• Efficiently managed high-volume workloads while maintaining keen focus on accuracy and quality of service delivery.

ACCOUNTANT/FINANCIAL ANALYST

• Handled day-to-day accounting process to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Maintained up-to-date knowledge on professional accounting standards to manage financial records keeping.
• Used advanced software to prepare documents, reports, and presentations.
• Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
• Collaborated with external auditors during annual audit process to provide necessary documentation and address any concerns or findings promptly.
• Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
• Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
• Prepared and filed tax forms to meet needs of customers.
• Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
• Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
• Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
• Reduced financial risks by implementing robust internal controls and monitoring mechanisms.
• Provided journal entries and performed accounting on accrual basis.
• Prepared working papers, reports and supporting documentation for audit findings.
• Maintained integrity of general ledger and chart of accounts.
• Collected and reported monthly expense variances and explanations.
• Prepared monthly bank reconciliations to ensure accurate representation of bank's financial position.
• Reconciled and corrected issues with financial records.
• Supported year-end closing procedures by preparing adjusting journal entries as needed.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.