Open To Work
Gina Ardoin
Houston,TX
Work Preference
Summary
Over thirteen years of Hospitality, seven years General Management, Hotel Acquisitions, Task Force, selling hotels, managed seven properties when Regional Director was out, Renovations, Hotel Group Sales, SMERF, & NRFP's. Recognized for delivering quality service while exceeding guest expectations & driving optimum revenue. My passion & duties are to serve all internal & external guests as well as employees with the dignity & respect they deserve.
Overview
9
9
years of professional experience
Work History
Property Manager
LAM Fuqua Business Park
Houston, TX
02.2024 - 04.2026
- Invoices
- Lease agreements
- Payroll
- Accounts Payable & Receivables
- Budget
- Tours of property
- Day to day operations
- Collections
Property Manager
Lafayette Properties
Galveston, Texas
08.2019 - 02.2026
- Lease apartments & boarding rooms to tenants.
- Give potential tenants tours of the property.
- Collect rent.
- Put rental brochures together.
- Leasing agreements.
- Enter client's information in Yardi.
General Manager/Director of Sales
Fairfield by Marriott
Huntsville, TX
09.2022 - 02.2024
- Daily inspection of hotel & rooms.
- Sales
- Schedules
- Payroll
- Human Resources
- Accounts Payable and Receivables
- Budget
- Medallia
- Sales quotes & contracts
- SMERF, Transient, LNR's
- Meet & greet groups upon arrival to ensure meeting space & room assignments were correct, food & beverage orders for groups or catering.
Director of Sales/General Manager (promoted)
Four Points, Marriott
Houston, TX
08.2020 - 08.2022
- Daily sales calls to existing & potential business.
- Weekly sales reports.
- Meeting set up, decorations, food & beverages.
- Sales contracts & quotes.
- SMERF, LNR's, Transient, Intransient, Groups
- Update Delphi daily
- Payroll
Director of Sales
Residence Inn by Marriott
Lake Charles, LA
02.2019 - 08.2019
- Daily sales calls to existing & potential business.
- Weekly sales reports.
- Meeting set up.
- Sales contracts & quotes.
- SMERF, LNR's, Transient, Intransient, Groups
- Follow up & follow through with potential business
- Work with CVB for potential business & bids on groups
- Bi-weekly sales call.
- Weekly revenue call.
General Manager/Task Force
LaQuinta, Holiday Inn, Days Inn, Suer 8, Hilton
Plano, TX
11.2016 - 01.2019
- Hotel acquisitions, renovations, opening & closing hotels.
- Ensure guests have an excellent comfortable experience during lodging. Inspect rooms.
- Staff schedules, vacation & PTO requests. Bi-weekly payroll.
- Processed approximately 150 invoices a month. Respond to guests' reviews within 48 hours.
- P&L, Yearly Budgets, Forecasts.
- Monthly staff meetings to encourage, motivate & celebrate employees.
- Ordered supplies. Daily shift reports.
- Group bookings & contracts.
- Developed training manual.
- Online/daily reservations & cancellations.
- Assisted with payroll.
- Greeted & welcomed guests.
- Reviewed accounts & charges with guests during checkout. Resolved service-related items in a timely manner.
- Kept team members informed of changes in hotel products, services, pricing & policies. Called hotels in the area for daily occupancy & rates.
- Renovations
Education
Associates Degree -
Office Management & Accounting
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Manage Calendars
- Yardi
- Blue Moon
- Travel Arrangements (Flights/Hotels)
- SAP
- MAS90
- Quickbooks
- OneSource
- PDF Files
- PeopleSoft
- UltiPro
- Fosse
- Marsha
- Choice
- NiteVision
- Synxis
- OPERA
- Oxi
- Cor
- Concur
- M3
- Merlin
- STSR
Timeline
Property Manager
LAM Fuqua Business Park
02.2024 - 04.2026
General Manager/Director of Sales
Fairfield by Marriott
09.2022 - 02.2024
Director of Sales/General Manager (promoted)
Four Points, Marriott
08.2020 - 08.2022
Property Manager
Lafayette Properties
08.2019 - 02.2026
Director of Sales
Residence Inn by Marriott
02.2019 - 08.2019
General Manager/Task Force
LaQuinta, Holiday Inn, Days Inn, Suer 8, Hilton
11.2016 - 01.2019
Associates Degree -
Office Management & Accounting