Gina August
Martin,TN
Summary
Eager to secure a Remote Customer Service Representative role, leveraging a proven ability to deliver customized service solutions and establish robust customer relationships using interpersonal abilities. With a background in effectively resolving customer account issues and enhancing customer satisfaction, perfectly suited to excel in a remote customer service environment.
Overview
5
5
years of professional experience
Work History
Customer Service Case Manager
Movate
2023.10 - Current
- Maintain accurate documentation on all cases, handling up to 50 cases per day, ensuring compliance with regulations and confidentiality requirements.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborate with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Process reimbursements and maintain accurate financial records.
Remote Customer Service Specialist
Resmed Brightree
2023.05 - 2023.10
- Delivered customized service solutions, assisting over 50 callers per day, promptly addressing and resolving customer account issues, thereby enhancing customer satisfaction
- Established robust customer relationships by employing active listening, effective problem solving, and consistent follow-up communication, facilitating rapid resolution of escalated issues in compliance with company policy
- Analyzed customer feedback, identifying patterns and opportunities for improvement, while consistently meeting daily service quality quotas.
Zone Specialist
Stanley Black & Decker
2022.04 - 2023.05
- Facilitated customer satisfaction by meticulously addressing individual needs and preferences, achieving this by placing special orders, locating items in other stores, and providing detailed information about store policies and procedures
- Enhanced customer experience by offering personalized service, promptly responding to inquiries, and ensuring their needs and desires were met
- Conducted sales floor operations, including the provision of assistance to customers, replenishment of stock on shelves, and maintenance of accurate inventory records.
Production Line Specialist
Strom Engineering
2021.04 - 2022.04
- Implemented safety protocols by identifying and eliminating potential hazards, resulting in a consistently sanitized and risk-free workspace
- Enhanced team productivity by effectively conveying production deadlines and objectives
- Diligently supervised production line operations to prevent pile-ups and jams, ensuring smooth workflow.
Contact Center Representative
Beacon Hospital
2019.09 - 2021.04
- Managed and transferred incoming calls effectively, ensuring appropriate redirection to relevant personnel
- Demonstrated proficiency in data entry, updating client accounts with the latest information as per requests, maintaining high accuracy to meet quality standards
- Successfully multi-tasked across various tools and resources, providing accurate information to customers during engagement.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Education
High School Diploma -
Dutchtown High School
Geismar, LA05.2008
Skills
- Effective Written and Verbal Communication
- Customer Service and Assistance
- Call Volume and Quality Metrics
- Computer Skills Including typing speed of 45 WPM
- Technical & Analytical Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Proficiency in Microsoft Office Suite
- Problem-Solving Abilities
- Strong Organizational Skills
- Ability to Work Independently
- Multitasking
- Time Management
- Strong Attention to Detail
Timeline
Customer Service Case Manager
Movate
2023.10 - Current
Remote Customer Service Specialist
Resmed Brightree
2023.05 - 2023.10
Zone Specialist
Stanley Black & Decker
2022.04 - 2023.05
Production Line Specialist
Strom Engineering
2021.04 - 2022.04
Contact Center Representative
Beacon Hospital
2019.09 - 2021.04
High School Diploma -
Dutchtown High School
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