Gina Beverly
North Adams,USA
Summary
Dedicated customer service professional with robust experience enhancing customer satisfaction. Skilled in conflict resolution and customer relationship management, leveraging proactive feedback analysis to foster loyalty and retention. Proven ability to communicate effectively across various platforms, driving engagement and support.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
RacingJunk.com
North Adams, USA
09.2013 - Current
- Assisted customers with inquiries to enhance satisfaction
- Answered incoming phone calls from customers
- Supported resolution of customer issues to improve experience
- Managed social media accounts to increase customer engagement
- Conducted telemarketing calls to promote products
- Engaged with new media platforms for marketing
- Placed advertisements in various media outlets
- Travel for events at tracks/shows including being responsible for giveaway vehicles
- Unloading/updating car show photos and events to the site.
Snack Bar Attendant
Ken's Bowl
Pittsfield, USA
09.2017 - 04.2019
- Assisted customers with a focus on enhancing their dining experience in busy restaurant.
- Prepared ingredients to support efficient cooking in fast-paced kitchen.
- Managed opening and closing operations of snack bar.
- Restaurant/Cooking/Food Service
Resident Coordinator
Hillcrest Commons
Pittsfield, USA
04.2013 - 08.2013
- Managed billing procedures to facilitate timely reimbursement for services rendered
- Prepared and submitted Medicaid forms to support efficient processing and compliance
- Recorded and processed patient admissions to ensure accurate patient tracking
- Assisted with accounting and finance tasks
Sales Associate
Rite Aid
Williamstown, USA
06.2008 - 04.2013
- RAPTAR Sales Associate of the Quarter Award
- Delivered customer support in retail environment, enhancing overall shopping experience
- Addressed customer inquiries, ensuring timely resolution and satisfaction
- Registrar Sales
- Restocked shelves with merchandise to maintain inventory and support sales efforts
- Customer Service
After-school Assistant
Sullivan Elementary School
North Adams, USA
12.2007 - 10.2012
- Supervised students during after-school activities and ensured safety protocols.
- Assisted in planning and organizing engaging educational programs for diverse learners.
- Coordinated with teachers to support homework completion and academic enrichment.
- Coordinated activities to engage children and support their development.
Sub Maker
Angelinas Sub Shop
Williamstown, USA
01.2007 - 06.2009
- Constructed custom sandwiches based on customer preferences.
- Prepared fresh ingredients for sandwich assembly daily.
- Ensured cleanliness and organization of workstations to support efficient food preparation.
- Served customers, ensured store cleanliness, prepared food, and managed opening and closing procedures along with cash handling.
Education
Bachelor's Degree - Sociology
Massachusetts College of Liberal Arts
North Adams, MA08-2012
High School or Equivalent - Computer Assisted Drafting and Design
McCann Technical High School
North Adams, MA08-2008
Skills
- Customer relationship management
- Customer retention strategies
- Customer feedback analysis
- Conflict resolution
- Outbound communication techniques
- Sales forecasting
- Data entry accuracy
Timeline
Snack Bar Attendant
Ken's Bowl
09.2017 - 04.2019
Customer Service Representative
RacingJunk.com
09.2013 - Current
Resident Coordinator
Hillcrest Commons
04.2013 - 08.2013
Sales Associate
Rite Aid
06.2008 - 04.2013
After-school Assistant
Sullivan Elementary School
12.2007 - 10.2012
Sub Maker
Angelinas Sub Shop
01.2007 - 06.2009
Bachelor's Degree - Sociology
Massachusetts College of Liberal Arts
High School or Equivalent - Computer Assisted Drafting and Design
McCann Technical High School