Gina Brown
Saratoga Springs,UT
Summary
Experienced learning and development specialist focused on team collaboration, adaptability, and problem-solving using the ADDIE model. Proficient in Adobe Captivate with a track record of creating engaging E-learning courses and enhancing employee performance through targeted training and curriculum development. Skilled in instructional design and adult learning principles, passionate about supporting learners in achieving positive outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Product Center Information Specialist
dōTERRA
07.2023 - Current
- Continually work with multiple departments to ensure effective training and communication for our Product Center Agents
- Instrumental in creating and improving over 60 engaging e-learning training programs for a team of 26 agents
- Core Value Workshop attendee as well as a specialized “Train the Trainer” course in preparation for conducting Core Value Workshops in our department.
- Coordinated with other departments to facilitate the annual “Clinical Trials Day” event to increase recruitment by 10%
Convention Target Team Member
dōTERRA
2021 - 2024
- Aided in the organizing of the operations and flow of customer traffic pertaining to the Product Center on Convention tour day.
- Assisted with coordination of convention events in regard to Target Team
- Fulfilled several roles as a “floater” (ADA, dōTERRA Experience, Marketplace crowd control)
- Addressed and resolved customer complaints in polite and professional manner.
Customer Service Advocacy Specialist
dōTERRA Member Services/Product Center
01.2021 - 11.2022
- Maintained company standard of ACW (After Contact Work) of under 27%
- Recognized multiple times for 100% Customer Satisfaction
- Advocated for customers who were having unpleasant experiences with the company or previous customer service agents
- Top Performer in upselling products and collecting donations for the Healing Hands Foundation
Education
Communication
Ensign College Via BYU Pathways
Associates of Arts And Science - Interpersonal Communication
Ricks College
04.1992
Skills
- Canva and Adobe Captivate
- Team leadership
- Project and time management
- Teamwork and collaboration
- Attention to detail
- Outward Mindset
- Proficient in data interpretation
- Digital Marketing
- Digital Content Creation and Design
- Social Media Marketing and Content
- Digital Marketing Advertising
- Ongoing professional development
Certification
- Social Media Marketing Certificate, Ensign College- Achieved June 2025.
Timeline
Product Center Information Specialist
dōTERRA
07.2023 - Current
Customer Service Advocacy Specialist
dōTERRA Member Services/Product Center
01.2021 - 11.2022
Associates of Arts And Science - Interpersonal Communication
Ricks College
Convention Target Team Member
dōTERRA
2021 - 2024
Communication
Ensign College Via BYU Pathways