Gina Canziani
East Hanover,NJ
Summary
Results-driven healthcare professional with extensive experience within Atlantic Health System, specializing in operations, patient access, authorization management, and cross-functional coordination. Demonstrated ability to lead workflows, train staff, improve processes, and support high-volume departments. Strong background in Epic systems, insurance authorization, and patient services, with proven success in enhancing efficiency, communication, and patient outcomes. Seeking a leadership role with expanded responsibility in operations, team supervision, and departmental performance.
Overview
20
20
years of professional experience
Work History
Authorization Specialist I
Atlantic Health System – Patient Financial Services
11.2021 - Current
- Manage high-volume authorization workflows for advanced radiology services across multiple departments
- Serve as point person for specialized offices, coordinating communication between clinical teams and external providers
- Identify urgent (STAT) cases and independently prioritize workload to ensure timely patient care
- Verify insurance, obtain authorizations, and maintain accurate documentation across multiple systems
- Collaborate with leadership to improve workflow efficiency and reduce delays in care
- Exercise strong decision-making in fast-paced, high-impact situations
Medical Office Associate I
Atlantic Health System – Sleep Center
03.2019 - 11.2021
- Coordinated scheduling, registration, and authorizations for high-volume sleep study services
- Developed internal workflows and programs to enhance patient service and operational efficiency
- Led coordination of COVID-19 pre-procedural testing program
- Assessed clinical priorities and escalated urgent cases for timely care
- Trained and mentored new employees, supporting onboarding and team development
- Acted as liaison between physicians, leadership, and staff to ensure seamless operations
Unit Representative / Nursing Assistant
Atlantic Health System – Morristown Medical Center
03.2017 - 03.2019
- Supported pediatric, ICU, and surgical units in administrative and clinical capacities
- Coordinated scheduling and documentation using Epic (OpTime & Cadence)
- Served as key communication point for physicians, nurses, and patient families
- Maintained unit efficiency through supply management and workflow coordination
- Prioritized and responded to urgent patient care needs in high-pressure environments
Admitting Representative / Transfer Agent
Atlantic Health System – Patient Transfer Center
04.2012 - 03.2017
- Coordinated complex inter-facility patient transfers, prioritizing emergent and urgent cases
- Served as liaison between physicians, nurses, EMS, and hospitals
- Managed logistics including ambulance and helicopter transport under strict time constraints
- Conducted quality assurance audits to ensure regulatory compliance
- Applied critical thinking and real-time decision-making to support patient outcomes
Client Care Coordinator – Pharmacy
Accredo Health Group
02.2006 - 04.2012
- Coordinated care for patients receiving IV infusion therapies
- Managed scheduling, medication delivery, and clinical communication
- Identified and escalated therapy concerns to clinical staff
- Built strong patient and provider relationships to improve service outcomes
Education
Bachelor of Arts - Sociology (Human Services)
William Paterson University
Wayne, NJRN Program - Coursework Not Yet Completed
Holy Name Medical Center School of Nursing
Teaneck, NJSkills
- Healthcare Operations & Workflow Optimization
- Team Training & Staff Development
- Patient Access & Authorization Management
- Budget Awareness & Resource Coordination
- Process Improvement & Strategic Support
- Epic (AHS), Navinet, Evicore & Insurance Platforms
- Customer Service & Patient Experience
- Communication & Cross-Department Collaboration
LEADERSHIP HIGHLIGHTS
- Experience training and onboarding staff, supporting team development
- Strong ability to prioritize, delegate, and manage competing demands
- Proven track record in process improvement and workflow optimization
- Demonstrates independent decision-making in high-pressure situations
- Experience with operational coordination and cross-department collaboration
- Advanced knowledge of Epic systems and healthcare operations
Timeline
Authorization Specialist I
Atlantic Health System – Patient Financial Services
11.2021 - Current
Medical Office Associate I
Atlantic Health System – Sleep Center
03.2019 - 11.2021
Unit Representative / Nursing Assistant
Atlantic Health System – Morristown Medical Center
03.2017 - 03.2019
Admitting Representative / Transfer Agent
Atlantic Health System – Patient Transfer Center
04.2012 - 03.2017
Client Care Coordinator – Pharmacy
Accredo Health Group
02.2006 - 04.2012
RN Program - Coursework Not Yet Completed
Holy Name Medical Center School of Nursing
Bachelor of Arts - Sociology (Human Services)
William Paterson University