Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
Work History
Supervisor, Child and Family Developmental Services (CFDS)
Southcentral Foundation
Anchorage, AK
06.2023 - Current
Enhanced healthcare operations by leading a team of 10 professionals.
Streamlined scheduling and insurance verification for patients across Alaska.
Developed digital tools that improved clinic operations and team collaboration.
Managed remote staff, ensuring optimal resources for patient support.
Provided strategic leadership during management absences, overseeing key projects.
Ensured compliance with policies through effective supervision of daily operations.
Supervisor, Outreach and Enrollment
Southcentral Foundation
Anchorage, AK
07.2022 - 06.2023
Ensured compliance with reimbursement policies while managing third-party payer relationships.
Enhanced customer service and enrollment efficiency by leading a remote team of 10 specialists.
Interpreted regulatory changes affecting Medicare, Medicaid, and federal health programs.
Secured insurance enrollment for patients through ongoing training and agency collaboration.
Optimized team performance and service delivery by overseeing daily operations.
Benefits Enrollment Specialist
Southcentral Foundation
Wasilla, AK
02.2022 - 07.2022
Assisted 400+ individuals in securing health coverage through remote outreach.
Enhanced partnerships with insurance payers, guiding clients through enrollment processes.
Ensured operational continuity by supporting Health Benefits and Revenue Cycle teams.
Led initiatives to increase community awareness of healthcare coverage options.
Benefits Enrollment Specialist
Southcentral Foundation
Wasilla, AK
11.2020 - 08.2021
Assisted 400+ individuals in obtaining health coverage through virtual enrollment strategies.
Strengthened partnerships with insurers, facilitating customer eligibility-based enrollment processes.
Ensured operational continuity by covering Health Benefits Specialists and Revenue Cycle roles.
Promoted healthcare coverage options through community outreach initiatives and awareness campaigns.
Revenue Cycle Support
Southcentral Foundation
Wasilla, AK
03.2020 - 10.2020
Ensured timely insurance coverage by coordinating pre-authorizations with multiple providers.
Trained new hires on insurance verification and compliance for high-volume clinic.
Developed a comprehensive 25-page Revenue Cycle Support guide for onboarding new staff.
Streamlined claims submission processes, improving efficiency and accuracy across the team.
Conducted virtual training sessions, enhancing staff knowledge and compliance with procedures.
Case Management Support
Southcentral Foundation
Wasilla, AK
10.2017 - 03.2020
Enhanced patient access by scheduling appointments with clinical care teams.
Trained five team members in effective scheduling and data management protocols.
Educated patients on preventive screenings through targeted outreach initiatives.
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Science - Healthcare Administration
Charter College
Anchorage, AK
12.2019
Associate of Applied Science - Allied Health
Charter College
Anchorage, AK
10.2018
Skills
Remote Team Leadership & Management
Healthcare Operations & Workflow Optimization
Medicaid & Medicare Compliance
Case Management & Benefits Enrollment
Training and mentoring
Goal oriented
Personnel oversight
Customer engagement
Scheduling Systems & Digital Tools Development
Regulatory Monitoring & Policy Interpretation
Insurance Verification & Reimbursement Policies
Virtual Team Management
Patient Outreach & Enrollment Strategies
Training & Staff Development
Timeline
Supervisor, Child and Family Developmental Services (CFDS)
Child and Family Services Specialist Supervisor at Nebraska Department Of Health And Human ServicesChild and Family Services Specialist Supervisor at Nebraska Department Of Health And Human Services
Child & Family Services Specialist Supervisor at Department of Health and Human ServicesChild & Family Services Specialist Supervisor at Department of Health and Human Services
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Family Services Specialist-Child Protective Services Investigator at Clark County, Family Services-Child HavenFamily Services Specialist-Child Protective Services Investigator at Clark County, Family Services-Child Haven