Uniqueka Gilbert
Wasilla,AK
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
Work History
Supervisor, Child and Family Developmental Services (CFDS)
Southcentral Foundation
06.2023 - Current
- Enhanced healthcare operations by leading a team of 10 professionals.
- Streamlined scheduling and insurance verification for patients across Alaska.
- Developed digital tools that improved clinic operations and team collaboration.
- Managed remote staff, ensuring optimal resources for patient support.
- Provided strategic leadership during management absences, overseeing key projects.
- Ensured compliance with policies through effective supervision of daily operations.
Supervisor, Outreach and Enrollment
Southcentral Foundation
07.2022 - 06.2023
- Ensured compliance with reimbursement policies while managing third-party payer relationships.
- Enhanced customer service and enrollment efficiency by leading a remote team of 10 specialists.
- Interpreted regulatory changes affecting Medicare, Medicaid, and federal health programs.
- Secured insurance enrollment for patients through ongoing training and agency collaboration.
- Optimized team performance and service delivery by overseeing daily operations.
Benefits Enrollment Specialist
Southcentral Foundation
02.2022 - 07.2022
- Assisted 400+ individuals in securing health coverage through remote outreach.
- Enhanced partnerships with insurance payers, guiding clients through enrollment processes.
- Ensured operational continuity by supporting Health Benefits and Revenue Cycle teams.
- Led initiatives to increase community awareness of healthcare coverage options.
Benefits Enrollment Specialist
Southcentral Foundation
11.2020 - 08.2021
- Assisted 400+ individuals in obtaining health coverage through virtual enrollment strategies.
- Strengthened partnerships with insurers, facilitating customer eligibility-based enrollment processes.
- Ensured operational continuity by covering Health Benefits Specialists and Revenue Cycle roles.
- Promoted healthcare coverage options through community outreach initiatives and awareness campaigns.
Revenue Cycle Support
Southcentral Foundation
03.2020 - 10.2020
- Ensured timely insurance coverage by coordinating pre-authorizations with multiple providers.
- Trained new hires on insurance verification and compliance for high-volume clinic.
- Developed a comprehensive 25-page Revenue Cycle Support guide for onboarding new staff.
- Streamlined claims submission processes, improving efficiency and accuracy across the team.
- Conducted virtual training sessions, enhancing staff knowledge and compliance with procedures.
Case Management Support
Southcentral Foundation
10.2017 - 03.2020
- Enhanced patient access by scheduling appointments with clinical care teams.
- Trained five team members in effective scheduling and data management protocols.
- Educated patients on preventive screenings through targeted outreach initiatives.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Science - Healthcare Administration
Charter College
Anchorage, AK12.2019
Associate of Applied Science - Allied Health
Charter College
Anchorage, AK10.2018
Skills
- Remote Team Leadership & Management
- Healthcare Operations & Workflow Optimization
- Medicaid & Medicare Compliance
- Case Management & Benefits Enrollment
- Training and mentoring
- Goal oriented
- Personnel oversight
- Customer engagement
- Scheduling Systems & Digital Tools Development
- Regulatory Monitoring & Policy Interpretation
- Insurance Verification & Reimbursement Policies
- Virtual Team Management
- Patient Outreach & Enrollment Strategies
- Training & Staff Development
Timeline
Supervisor, Child and Family Developmental Services (CFDS)
Southcentral Foundation
06.2023 - Current
Supervisor, Outreach and Enrollment
Southcentral Foundation
07.2022 - 06.2023
Benefits Enrollment Specialist
Southcentral Foundation
02.2022 - 07.2022
Benefits Enrollment Specialist
Southcentral Foundation
11.2020 - 08.2021
Revenue Cycle Support
Southcentral Foundation
03.2020 - 10.2020
Case Management Support
Southcentral Foundation
10.2017 - 03.2020
Associate of Applied Science - Allied Health
Charter College
Bachelor of Science - Healthcare Administration
Charter College