KELLY KENDALL
Sterling,VA
Summary
Healthcare professional with 10+ years of experience in high-acuity hospital systems, specializing in cardiovascular and critical care environments. Proven leader in quality improvement, operational coordination, multidisciplinary collaboration, and system-wide change management. Experienced in data-informed decision-making, workflow optimization, and implementation of evidence-based initiatives across large healthcare organizations. Seeking to leverage clinical expertise and operational leadership into a healthcare consulting role focused on performance improvement, care delivery optimization, and strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Physical Therapist 3
Inova Fairfax Medical Campus
12.2017 - Current
- Provide advanced clinical services within a large, complex academic medical center, primarily supporting cardiovascular and critical care populations. In addition to direct patient care, serve in multiple operational and leadership capacities supporting system efficiency, quality, and workforce optimization.
- Operational & Consulting-Relevant Experience - Led and coordinated multiple quality improvement initiatives resulting in system-wide practice changes, including replacement of traditional Sternal Precautions with Move in the Tube across cardiothoracic surgery populations. Managed project rollout and change adoption, including staff education, interdisciplinary buy-in, implementation monitoring, and outcome assessment. Collaborated with vendors, physicians, nursing leadership, and administrators to evaluate and implement new clinical technology (e.g., Kreg Therapeutics bed system), now used system-wide. Contributed to policy revision efforts, partnering with surgical and ICU leadership to revise mobility restrictions for patients with femoral lines, improving patient outcomes and operational flexibility. Utilized functional outcome data (PFIT-s) to inform treatment frequency, discharge planning, and resource allocation in ECMO patients. Participated in multidisciplinary ECMO rounds, contributing to case review, program evaluation, and literature-informed best practices within a high-volume, ELSO Platinum Level ECMO program.
- Leadership & Program Coordination - Department Scheduler (2018–Present): Coordinated daily staffing and patient assignments for 25+ physical therapists and 300–400 patients across a multi-unit campus. Supported departmental data collection used to justify staffing models and workforce expansion. Staff Mentor: Oriented and supported new hires, serving as a subject-matter resource for cardiovascular and pulmonary care delivery. Clinical Instructor: Trained and evaluated graduate-level physical therapy students, ensuring compliance with institutional and academic standards.
- Research & Innovation - Co-lead Interventionist in an ongoing Phase 3 clinical trial.
Staff Physical Therapist 2
MedStar Georgetown University Hospital
08.2013 - 10.2017
- Delivered inpatient care across medical, surgical, and intensive care units within a teaching hospital while contributing to education, program development, and operational coordination.
- Operational & Consulting-Relevant Experience - Regular participant in interdisciplinary rounds, collaborating with physicians, nurses, and care coordinators to align treatment plans and improve care efficiency. Served as Inpatient PT Center Coordinator for Clinical Education, overseeing scheduling, compliance, and contract coordination for all inpatient PT students. Partnered with department leadership and legal teams to manage academic contracts and ensure regulatory compliance. Developed and implemented a quality improvement protocol for acquisition and use of the MotoMed Movement Trainer in ICUs, including cost justification, physician approval, and staff training.
- Leadership & Education - Mentored new graduates and new hires during structured orientation periods. Provided formal in-services to multidisciplinary audiences, including nursing staff and university programs. Participated in grant-funded multidisciplinary clinics (MDA & ALS Associations), contributing to care planning and resource recommendations.
Education
Doctor of Physical Therapy -
Northeastern University
Boston, MA05-2013
Bachelor of Rehabilitation Science -
Northeastern University
Boston, MA05-2012
Skills
- Healthcare Operations & Workflow Optimization
- Quality Improvement & Process Redesign
- Data Collection & Performance Metrics
- Change Management & Implementation
- Stakeholder & Multidisciplinary Collaboration
- Clinical Program Development
- Training, Education & Knowledge Transfer
- Project Coordination & Execution
- Patient Flow & Resource Utilization
- Advanced cardiovascular and mechanical circulatory support systems (LVADs, ECMO, RVAD, IABP, Impella)
- High-acuity inpatient and ICU care environments
- Evidence-based program development and evaluation
Accomplishments
IFMC Peach Award Winner
Certification
- APTA Credentialed Clinical Instructor
- BLS / CPR Certified
Timeline
Physical Therapist 3
Inova Fairfax Medical Campus
12.2017 - Current
Staff Physical Therapist 2
MedStar Georgetown University Hospital
08.2013 - 10.2017
Doctor of Physical Therapy -
Northeastern University
Bachelor of Rehabilitation Science -
Northeastern University
AWARDS & LEADERSHIP
IFMC Peach Award Winner, American Heart Association Heart Walk Captain (2019–2022, 2023-2024), Cystic Fibrosis Foundation Great Strides Walk Co-Captain (2024)