Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gina Caruso

Hemet,CA

Summary

Driven professional with a proven track record at IHSS, enhancing client quality of life and streamlining eligibility processes for County of Riverside TAP. Excelled in time management and customer service, achieving significant improvements in document retrieval efficiency and application accuracy. Skilled in document preparation and verbal communication, consistently maintaining confidentiality and compliance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

IHSS
01.2015 - 08.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Eligibility Assistant

County of Riverside TAP
01.2019 - 07.2019
  • Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
  • Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
  • Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
  • Maintained detailed records of client interactions, inputting accurate data into case management software systems for future reference.
  • Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.

Account Clerk II

State Of California Department Of Food And Agriculture
01.1995 - 10.2010
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Maintained compliance with all established guidelines and legal requirements.
  • Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
  • Received and entered vendor bills, printed checks and set up electronic debits.
  • Worked with vendors and management to resolve issues quickly.
  • Processed payroll, ensuring timely disbursement of employee wages while maintaining compliance with tax regulations.

Education

High School Diploma -

Perris High School
Perris, CA

Skills

  • Time Management
  • Customer Service
  • Positive Attitude
  • Document Preparation
  • Confidentiality handling
  • Verbal Communication
  • Policy Knowledge
  • Documentation and paperwork
  • Effective communication skills
  • Accuracy and thoroughness

Certification

  • Medical Billing & Coder - Certificate - 2024
  • Certified CPR & First Aid -Expires -03/01/2025
  • Eligibility Induction Training for Eligibility Clerks - 2019
  • Paralegal/ Legal Assistant - Diploma - 2017

Timeline

Eligibility Assistant

County of Riverside TAP
01.2019 - 07.2019

Personal Care Assistant

IHSS
01.2015 - 08.2024

Account Clerk II

State Of California Department Of Food And Agriculture
01.1995 - 10.2010

High School Diploma -

Perris High School

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Gina Caruso