Gina Casillas
Bakersfield,CA
Summary
Dedicated and motivated professional with a strong background in customer service and administrative roles. Demonstrates keen attention to detail, excellent organizational skills, and a proven ability to efficiently handle multiple tasks. Possesses strong written and verbal communication skills and excels in both independent and team-oriented work environments. Eager to continue learning and growing in a healthcare setting, confident in supporting the implementation team with professionalism and dedication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mindpath Health
04.2022 - Current
- Provided exceptional customer service and scheduled appointments for mental health patients
- Effectively de-escalated challenging situations with patients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager of Small Business
G & S Creations
07.2020 - 07.2022
- Packed customer's orders and reported any issues with missing and damaged items
- Delivered excellent customer service, managed customized orders, and handled transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Currently enrolled in Public Health Informatics associate’s degree -
Bakersfield Community College
10.2024
GED -
Bakersfield Adult School
08.2017
Skills
- Strong problem-solving skills
- Two years of organizational skills
- Typing proficiency
- Experience in medical scheduling
- Proficient in Microsoft Word
- Three years of customer service experience
- Two years of cash handling experience
- Ability to work in a fast-paced environment
- Easily trainable and eager to learn new skills
- Experience in handling cash and credit transactions
- Proficient in NextGen/EHR scheduling system
- Answering high-volume calls in a timely manner
- Patient Scheduling
- Scheduling appointments
- Appointment Scheduling
- Follow-up skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
Additional Qualifications
- High motivation
- Patience
- Time management
- Listening skills
- Customer/client satisfaction
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience in a healthcare setting
- Maintain a clean and safe work environment
- Able to work independently or as part of a team
- Reliable, dependable, and organized
Timeline
Customer Service Representative
Mindpath Health
04.2022 - Current
Manager of Small Business
G & S Creations
07.2020 - 07.2022
GED -
Bakersfield Adult School
Currently enrolled in Public Health Informatics associate’s degree -
Bakersfield Community College
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