Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gina Castro

Miami

Summary

Detail-oriented professional with extensive experience in administrative support and customer service. Recognized for effective communication and adaptability, consistently resolving issues and enhancing office efficiency. Eager to contribute to a dynamic team. Detail-oriented professional with strong customer service skills. Proven ability to manage multiple tasks while maintaining high levels of organization and efficiency.

Overview

11
11
years of professional experience

Work History

Receptionist/Assistant Manager

Klinik Body & Skin Care Inc.
Deerfield Beach
12.2019 - Current
  • Answered telephone calls to provide information, take messages and set up appointments.
  • Supported the work of office staff by providing skilled clerical assistance.
  • Greeted every visitor with a friendly smile and an immediate offer of knowledgable assistance.
  • Stayed on top of the whereabouts of all staff members throughout the day.
  • Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
  • Continuously classified and filed records to keep the system efficient and all information organized.

Referral Specislist/Bilingual CSR

DSK Law
Orlando
08.2017 - 08.2019
  • Authored legal documents like briefs, contracts and wills on behalf of clients or to support litigation.
  • Continuously classified and filed records to keep the system efficient and all information organized.
  • Completed more than 150 calls per day by following scripts and maintaining good call control.
  • Accurately prepared and processed forms to change customer service levels.

Sales Associate/Assistant Manager

Robert Wayne Footwear
Sunrise
09.2015 - 03.2017
  • Quickly connected with each customer to offer assistance and promote products.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Inventoried merchandise every two weeks and investigated discrepancies to keep an accurate count on each product type.
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors.
  • Prepared the sales floor for new promotions by building and moving displays and updating signs.
  • Reviewed shipments to verify the correct type and quantity of incoming items.
  • Unpacked, tagged and stocked merchandise for sale on the main floor.

Education

High School Diploma -

Dr. Michael M. Krop Senior High School
Miami
06-2013

Skills

  • Detail-oriented
  • Customer service
  • Organized
  • Time management
  • Multitasking
  • Delegating
  • Inventory
  • Dedication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Receptionist/Assistant Manager

Klinik Body & Skin Care Inc.
12.2019 - Current

Referral Specislist/Bilingual CSR

DSK Law
08.2017 - 08.2019

Sales Associate/Assistant Manager

Robert Wayne Footwear
09.2015 - 03.2017

High School Diploma -

Dr. Michael M. Krop Senior High School
Gina Castro