
Healthcare administration graduate with experience supporting front office operations and working in a nursing home setting. Skilled in managing patient intake, scheduling, and assisting with care coordination while helping things run smoothly day to day. Comfortable in fast-paced environments and used to working closely with patients, families, and healthcare teams. Known for being approachable, organized, and attentive, with a strong focus on making patients feel respected and cared for. Committed to creating a positive experience and supporting quality care from the first point of contact through ongoing services.
Managed front office operations by scheduling appointments, coordinating patient intake and triage, obtaining vital signs, verifying demographic and insurance information, maintaining accurate patient records, and communicating with providers to ensure organized, patient-centered care.
Empowered individuals with disabilities through one-on-one coaching, fostering rapport with diverse populations and collaborating in hospital setting to develop job readiness skills, monitor performance, and provide targeted feedback for achieving employment goals.
Provided compassionate resident care by assisting with daily activities, patient mobility, and safe transfers, while promoting dignity and emotional well-being; collaborated with healthcare teams, communicated clearly with patients and families, and accurately documented patient needs and care to ensure high standards of care in a fast-paced environment.
Supported dining and front desk services to enhance resident and guest experience, managed high-volume calls, and fostered a warm, welcoming environment.