Summary
Overview
Work History
Education
Skills
References
References
Work Preference
Timeline
AdministrativeAssistant
LaToya Bernhart

LaToya Bernhart

Sugar Land,Texas

Summary

Dynamic professional with a proven track record at Fort Bend Independent School District, adept in team management and strategic planning. Excelled in enhancing operational efficiency and customer service excellence, leveraging skills in Microsoft Office Suite and effective communication. Demonstrated success in project management and creative problem resolution, significantly contributing to organizational goals.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

Fort Bend Independent School District
Missouri City, Texas
08.2021 - Current
  • Supported front desk functions, optimizing operational efficiency throughout the day.
  • Provided guidance to students and staff, ensuring excellent service delivery.
  • Facilitate school event organization alongside faculty.
  • Drove customer feedback to deliver information to management for corrective action.

Front End Zone Manager

Walmart, Inc
Katy, Texas
10.2014 - 11.2016
  • Managed workforce comprising 60-70 staff, organizing shifts and facilitating onboarding processes.
  • Implemented best practices to enhance customer service.
  • Managed daily operations to guarantee peak front-end performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.

Marketing Assistant

Firstline, Inc
Houston, TX
02.2009 - 09.2014
  • Contributed to product development and managed travel logistics for marketing efforts.
  • Boosted brand visibility by overseeing and optimizing social media accounts.
  • Coordinated logistics for promotional events, enhancing marketing campaign success.
  • Conducted market research to identify potential customer segments and target markets.
  • Analyzed campaign performance and prepared reports for senior management.

Case Manager

Houston Salvation Army
Houston, Texas
02.2006 - 05.2009
  • Facilitated assistance for families recovering from the effects of Hurricane Katrina.
  • Linked families with essential support networks for rebuilding efforts.
  • Strengthened collaborations with community groups ensuring more efficient delivery of services.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Maintained confidentiality and adhered to professional ethics and standards.

Medical Office Assistant

Centers for Advanced Footcare
Houston, Texas
10.2003 - 05.2005
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Collected payments from patients for services rendered.
  • Greeted patients and visitors in a professional and friendly manner.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Verified insurance coverage for each patient visit.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Utah
02-2024

Skills

  • Team Management
  • Professional Growth Initiatives
  • Project Management
  • Strategic Planning
  • Conflict Resolution
  • Creative Problem Resolution
  • Effective Communication
  • Interpersonal Skills
  • Microsoft Office Suite
  • Administrative Software
  • Customer Service Excellence
  • Knowledge of healthcare operations
  • Knowledge of community resources
  • Executive management support

References

Available upon request.

References

References available upon request.

Work Preference

Work Type

Full Time

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offFlexible work hours

Timeline

Administrative Assistant

Fort Bend Independent School District
08.2021 - Current

Front End Zone Manager

Walmart, Inc
10.2014 - 11.2016

Marketing Assistant

Firstline, Inc
02.2009 - 09.2014

Case Manager

Houston Salvation Army
02.2006 - 05.2009

Medical Office Assistant

Centers for Advanced Footcare
10.2003 - 05.2005

Bachelor of Science - Healthcare Administration

Western Governors University

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LaToya Bernhart