Nicole Sperandio

This position requires assisting and interacting with visitors, students, and staff during the day by meeting their needs. Being responsible for answering phone lines, emails, and handling multiple requests at a time. Important tasks such as maintaining safety procedures, lockdown and fire drills and keeping accurate logs; while making sure to keep count of all students, staff and visitors in the building. Also handling other safety concerns by attending to the main entrance, using a video intercom system to let people into the building; utilizing walkie talkies to communicate to other staff throughout the building. Completing it all while always keeping a calm, friendly demeanor throughout the day; ensuring the school is organized, running smoothly and represented well. By following procedures it allows me to still be able to meet my required administrative job duties, efficiently, and on time, by utilizing my multitasking and organizational skills.

The following is a more detailed list of current job duties:

• Created work orders for maintenance department to resolve as requested by staff
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal services
• Ensured efficient operation of office equipment such as printers, copiers and fax machines
• Maintained the Main Office area in a neat, friendly, organized fashion
• Handled incoming calls and directed callers to appropriate department or staff member
• Provided administrative support to the executive team, including scheduling meetings and managing calendars
• Developed and maintained filing systems according to protocol to meet compliance for confidential documents and records per HIPPA
• Updated contact lists regularly when changes occur in employee status or contact information
• Worked effectively in team environments to make the workplace more productive
• Demonstrated strong problem-solving skills, resolving issues efficiently and accurately
• Managed time effectively to ensure tasks were completed on schedule, deadlines were met, and maintained compliance regulations
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services
• Collaborated closely with team members to achieve project objectives and meet deadlines
• Managed inventory and ordered supplies to ensure materials were available when needed
• Answered questions from parents and school districts about their children's educational and behavioral progress
• Assisted in the development of policies, procedures and reports related to student activities or programs and to assist staff
• Provided assistance during registration periods by verifying all required enrollment documentation
• Managed reception area duties such as greeting visitors, answering phones, signing visitors and students in and
• Setup, organized and maintained student records, including transcripts, immunization forms, and other documents
• Scheduled meetings and appointments for school personnel
• Provided administrative support and guidance to teachers, staff members, and students.l
• Prioritized and organized tasks to efficiently accomplish service goals
• Created and sent attendance reports to school districts on a monthly basis
• Maintained an accurate class list/roster, and spreadsheet with all student demographic information, and any other guarantors
• Admitted and discharged students in database
• Reported special student EPR's and ED166 reports to the State Department of Education within required timeframes
• Created student contracts with school districts for billing purposes
• Coordinated with School Social Workers, Clinician's, DCW's, Principal and other departments to maintain accurate files, records and updated databases and spreadsheets
• Built and maintained excellent client relationships through timely responses to inquiries and going above and beyond to accommodate all requests
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
• Established administrative work procedures to track staff's daily tasks
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Efficient in using and entering data into Praxischool, CT-SEDS, Carelogic, among other school databases

• Support daily operations of the daycare
• Close intersection with parents and children
• Children -infants to five years of age
• Prepare class and parent rosters
• Draft daily reports, attendance sheets and tracking, billing, teachers room assignments and lunch breaks
• Maintain compliance with licencing regulations
• Maintain health records for staff and children
• Order supplies
• Communicate billing with families and third party billing company
• Substitute in classrooms when necessary
• Assist in setting up classrooms
• Keeping files for staff and children
• Answering phones a d emails
• Tracking families interested in future enrollment
• Processing new and current registrations and enrollment paperwork
• Keeping classrooms, bathrooms, break areas clean and stocked
• Responsible for filing in when the Director is absent
• Maintaining information in CMS database for all families enrolled
• Creating weekly newsletter with information and pictures sent electronically to parents
• Opening school when needed
• Assuring all children are signed out and accounted for at the end of each day
• Monitoring children for any illnesses, tempatures and alerting parents if necessary
• Tracking teacher professional development hours
• CPR certified

• Receive and process incoming stock and materials
• Pick and fill orders from stock
• Overseeing the packing and shipping of orders, and/or manage, retrieve and organize stock
• Process, package and ship orders accurately
• Inspect products for defects and damages
• Organize stocks and maintain inventory
• Inspect products for defects and damages
• Examine ingoing and outgoing shipments
• Organize warehouse space
• Receive, unload and place incoming inventory items appropriately
• Check, verify and fill customer invoices
• Abide by all company safety and hygiene regulations

• Actively take part in a wide variety of duties that include documentation, uploading documents to databases/websites, financial analysis, and other duties as assigned by Ownership
• Maintain a high level of professionalism and sense of urgency adherence to the firm's procedures to ensure client expectations are consistently met
• This role provides support to the full-time Team servicing our employer-sponsored retirement plan clients, individual asset management and financial planning clientele as well as our health and welfare plan clientele
• Handle office interactions with outside visitors
• Which includes greeting and directing guests, answering phone inquiries, handling requests, transferring of calls (or complaints) in a professional manner
• Perform clerical duties (data entry, binding of presentations, postage meter, preparation of client mailings, scanning, et al) on a daily basis
• It is critical that files and records remain updated and easily accessible
• Manage administrative issues and inquiries as needed
• Monitor project and/or task schedules to ensure timelines and deliverables are met
• Participate in client calls and meetings as appropriate
• Occasional travels to Client facilities to attend or conduct enrollment meetings as needed
• Assist with the preparation and delivery of clear and concise client-friendly communications
• Provide status updates to Managing Partner and brings attention to any anticipated issues or delays before they escalate
• Ensure CRM is documented timely and accurately
• Participate in training courses including online learning and potentially, outside provided educational opportunities and conferences
• Complete any mandatory required Continuing Education

• Wex COBRAPOINT Tech
• Maintain knowledge of federal COBRA legislation, as well as varied state regulations
• Develop strong relationships with clients and broker partners
• Respond to questions and general inquiries from COBRA members, clients, brokers, and carriers
• Lead new COBRA clients through implementation and training via phone calls, emails, and webinars, and guiding them through our processes and best practices
• Coordinate with clients, brokers, and team members to retrieve plan information, rates, and, other documentation as required for implementation and ongoing maintenance
• Facilitate timely implementations, renewals, and ongoing processes related to management of COBRA members
• Enter all data into COBRAPOINT system as required for implementation, renewals, and ongoing maintenance
• Process premium payments and generating monthly premium remittance statements
• Manage daily file transfers and imports to guarantee timely and accurate input of data into the COBRAPOINT system
• Maintain eligibility of COBRA members with carriers
• Prepare monthly billing statements and manage all other billing functions across the organization

• Knowledge working with bswift, Employee Navigator, EaseCentral platforms
• Responsible for customer support of multiple benefits administration technology services and tools
• Perform system testing during client implementation, renewal, and as needed for ongoing service and maintenance
• Configure advanced system functionality, including but not limited to, Eligibility Filters, Defined Contribution, Imports, Billing Suite, Custom Reports, embedding links & videos using HTML
• Have a thorough understanding of system reporting capabilities; able to find, run & manipulate the appropriate reports using set of criteria provided by client
• Review client setup documentation and decide on best course of action for complex system setups
• Answer the main phone line and assists with customer service needs
• Determine the most efficient method for completing various components of the system setup
• Meet expected deadlines as set forth during new implementations
• Data processing activities including form review, Excel spreadsheet preparation, data entry and manipulation, quality control, and client follow-up for required information
• Troubleshoot technical issues, understanding root causes and ability to prevent similar future issues

• Heavy phone management
• Respond to clients via phone and email, keeping close contact to help resolve issues in a timely manner
• Prepare documents for broker to meet with clients
• Process employee enrollment/termination/change forms
• Work closely with medical insurance carriers
• Maintain client files
• Create /update Excel spreadsheets and Word documents
• Assist broker with sales
• Benefit comparisons
• Calculate & maintain employee/employer contributions via spreadsheet
• Resolve any conflicts or issues with employee or employer benefits, costs, questions etc
• Order supplies
• Maintain office files

• Receive documentation from members of United Healthcare
• Call members and other health insurance companies to verify coverage
• Acquire policy numbers and relevant information including dates of coverage, lapses in coverage, medical, dental, vision, or pharmacy, and type of policy document information
• Coordinate benefits according to guidelines to ensure member claims are paid correctly
• Send members documentation to fill out about coverage
• View insurance claims to verify coverage info
• Work independently to meet daily quota deadlines