Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Gina Catalano

Cañon City,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Child Welfare

Fremont County DHS
06.2023 - Current
  • Collaborated with multidisciplinary teams to address complex cases, ensuring children''s safety and wellbeing.
  • Developed strong relationships with children and families, promoting trust and open communication.
  • Maintained detailed case documentation, enabling efficient information sharing among team members and stakeholders.
  • Engaged in continuous professional development activities to stay current on best practices within the field of child welfare.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Effectively filed ande organized documents in files.
  • Got documents gathered and filed in a timely manner for upcoming Foster care reviews.

Shift Lead Manager

Starbucks
06.2021 - 06.2023
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Developed staff training programs to improve skillsets and overall team performance.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
  • Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Facilitated effective communication within the team by conducting regular meetings and encouraging an open-door policy approach.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Server

Chilis
08.2019 - 06.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Cultivated warm relationships with regular customers.

Deli Clerk

Kroger
05.2018 - 04.2019
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.

Sales Associate

VIctoria Secrets And PINK
05.2015 - 06.2016
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Santa Fe College
Gainesville, FL
06.2027

Skills

  • Child Advocacy
  • Time Management
  • Child Development
  • Substance Abuse Awareness
  • Problem Solving
  • Stress Management
  • Computer Literacy
  • Empathy Development
  • Mental Health Support
  • Trauma-Informed Care
  • Family Support
  • Conflict Resolution
  • File Management

Accomplishments

· Awarded certificate of completion for "Welcome to Colorado Child Welfare" course.

· Awarded certificate of completion for successfully completing the web based training course "Child Development and the Effects of Trauma: Infant and Toddler.

· Awarded certificate of completion for successfully completing "Psychological Assessments in Child Welfare."

· Awarded certificate of completion for "The Ins and Outs of Kinship Care Background checks Fremont Co 2023-2024"

· Awarded certificate of achievement for completing course "Hotline and RED team: where Assessment With Families Begins 2023-2024

· Certificate of completion got "Hotline Worker Recertification"

· Awarded certificate of completion for the completion of 6 hours of training in Adult, Child, Infant CPR, First Aid and AED.

Affiliations

  • Physical fitness
  • One on one time with my 6 year old

References

References available upon request.

Timeline

Child Welfare

Fremont County DHS
06.2023 - Current

Shift Lead Manager

Starbucks
06.2021 - 06.2023

Server

Chilis
08.2019 - 06.2021

Deli Clerk

Kroger
05.2018 - 04.2019

Sales Associate

VIctoria Secrets And PINK
05.2015 - 06.2016

High School Diploma -

Santa Fe College

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Gina Catalano