Summary
Overview
Work History
Education
Skills
Timeline
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Gina Chapman

San Diego,CA

Summary

Passionate public health professional with 7+ years of experience in healthcare and hospital settings. Specializes in infectious disease, global health, research, data management, population health environment, and community health. Demonstrated leadership abilities with 3+ years in positions overseeing large cross-functional teams in local government. Proven expertise in building strong client relationships, developing innovative solutions, optimizing workflows, and effectively managing operations. Brings a comprehensive understanding of the industry and a track record of success.

Overview

9
9
years of professional experience

Work History

Staffing Coordinator

Ro Health
01.2024 - Current
  • Manages and partners with schools in Los Angeles county to understand healthcare needs, maintaining strong relationships with clients and candidates to ensure high satisfaction rates and repeat business
  • Supports client management, ensuring timely communication, strategy development, and sales goals are met
  • Conducts full-cycle recruitment for healthcare positions including sourcing and screening for 1:1 care and health office positions, and manages 40+ nurses in the school healthcare
  • Achieves a 100% increase in successful placements, while slashing reduction time in hire-to-fill positions
  • Collaborates with multidisciplinary teams to optimize workflows, provides strategic guidance for patient well-being, while successfully developing project deliverables and presentations for internal and external stakeholders

Operations

Green City Market
01.2023 - 09.2023
  • Translated strategic goals into actionable options and outdoor markets to ensure efficiency, successful execution, and an increase in fundraising sales and profits while acting as a community liaison with external partners
  • Developed and established strategies to increase engagement, fundraising, and communication between board members, employees, farmers and food producers, and customers to increase sales and profitability, ensuring customer commitments
  • Led, directed, and coordinated operational efforts, ensuring compliance with state guidelines for a non-profit
  • Acted as a liaison between customers, internal and external partners to resolve escalated issues promptly, ensuring a seamless experience for customers and food producers
  • Demonstrated strong product knowledge, providing consultative assistance and staying informed on client activities to increase profit for food producers and non-profit

Case Investigator Supervisor Department of Communicable Diseases

Hektoen Institute of Medicine - Cook County Department of Public Health
12.2020 - 07.2022
  • Led and managed a multi-functional team of 35 individuals, leading resolution of complex or persistent situations, employing unique solutions, and achieving a 20% reduction in average case resolution time through process optimization and streamlined workflows while ensuring deliverables were met and appropriate resources applied
  • Created comprehensive original documents and policies for assigned disease teams, working closely with federal and state regulatory officials, as well as marketing plans and presentation materials
  • Oversaw the quality of research data for communicable and preventable diseases, providing direction and guidance to investigators, organized and facilitated meetings virtually and in person to resolve issues and enhance efficiency in operations
  • Independently created original documents and policies for assigned disease teams, including original documents for comprehensive training programs for multi-functional teams, resulting in a 15% improvement in case accuracy

Research Assistant

Institute of Health and Research Policy
01.2019 - 01.2020
  • Collaborated with peer researchers and professors within an academic setting to execute the analytic roadmap, applied research concepts and practices to long-standing projects and group studies
  • Analyzed and facilitated daily activities of long-term study trials and performed all aspects of management such as patient data retrieval, subject consenting and recruitment, supervised study procedures, input information, and stayed up to date with IRB protocols to ensure ethical patient participation and efficient data collection with human-centered design studies
  • Used and compiled real world data from participants to develop and maintain detailed records and comprehensive reports

Executive Health Patient Support and Coordinator

Northwestern Memorial Hospital
03.2016 - 01.2019
  • Assistant to the medical director in charge of scheduling, customer-facing service, addressing inquiries and resolving issues for patient/customer satisfaction, and creating wellness documents for follow-up
  • Collaborated with cross-functional teams and medical providers/departments to streamline processes, resulting in improved efficiency of health plans, treatment care, and post-wellness
  • Provided direction, training, and assistance to new hires, providing assistance on maintaining detailed records, time management, and customer/patient satisfaction in a high volume medical office

Education

Masters of Public Health - Community Health, Global Health, Communicable Diseases

University of Illinois at Chicago
01.2020

Bachelor of Science - Health Administration, Research Methods, Business Administration

Eastern Illinois University
01.2014

Skills

  • Program implementation
  • Research and evaluation
  • Community Health Initiatives
  • Public health liaison

Timeline

Staffing Coordinator

Ro Health
01.2024 - Current

Operations

Green City Market
01.2023 - 09.2023

Case Investigator Supervisor Department of Communicable Diseases

Hektoen Institute of Medicine - Cook County Department of Public Health
12.2020 - 07.2022

Research Assistant

Institute of Health and Research Policy
01.2019 - 01.2020

Executive Health Patient Support and Coordinator

Northwestern Memorial Hospital
03.2016 - 01.2019

Bachelor of Science - Health Administration, Research Methods, Business Administration

Eastern Illinois University

Masters of Public Health - Community Health, Global Health, Communicable Diseases

University of Illinois at Chicago

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