KRISTEN MICHELE JAGGERS
Thorndale,PA
Summary
Resourceful Staffing Coordinator with a strong background in education and behavioral health. Skilled in staff training, problem-solving, and team collaboration, successfully facilitating services to meet client needs and enhance program effectiveness.
Overview
28
28
years of professional experience
Work History
Staffing Coordinator
Chester County Intermediate Unit
Coatesville, Pennsylvania
09.2025 - Current
- Facilitate the provision of services to meet the individualized needs of clients by working in a cross-collaborative effort with Local Education Agencies.
- Communicate with school districts regarding cases that may require special skills of staff. Work with staffing agency to ensure appropriate staffing of cases.
- Access online databases and approve the daily submission of electronic logs by staff in a timely and accurate manner and upload any required documents. Update databases as clients are enrolled and exited. Create new accounts for staff as required.
- Provide orientation, training, and direct supervision to staff, monitor staff performance, and determine staff development needs.
- Coordinate and oversee the delivery of direct care services delineated in students' IEP plans.
- Maintain professional communication across all stakeholders to ensure that needs are being met and to identify areas for improvement.
- Access online databases, monitor the billing system, and audit data to ensure compliance with current state and federal regulations.
- Provide guidance and training to staff in the use of various computer application programs: word processing, database, spreadsheets, etc.
- Prepare and submit required reports to districts, state, and federal agencies.
- Maintain HIPAA and FERPA regulations with regard to student/staff data.
- Perform additional duties as needed and specified by new mandates and requirements.
Respite Provider
Child and Family Focus
West Chester, Pennsylvania
12.2024 - Current
- I provide short-term care that allows parents/guardians of children with a behavioral health diagnosis to take a break from the daily routine and stress of caregiving.
Lead WRAP Program Coordinator
HOME OF THE SPARROW
02.2020 - Current
- Trained in Motivational Interviewing
- Trained in Child Welfare
- Trained in Mental Health First Aid
- Good verbal and written communication skills
- In-depth knowledge of autism and IDD
- Behavioral/cognitive skills development
- Social skills development
- Competent in Smartboard technology
- Learning style assessment
- Suicide precautions expertise
- Outreach programming specialist
- Psychiatric population familiarity
- Exceptional problem solver
- Developing relationships
- Patient evaluation
- Safety and risk assessments
- Tracking client progress
- Client goal planning
- Therapeutic expertise
- Community resources specialist, Works with Supportive Housing Program Participants, providing them assistance with budgeting, maintaining their housing, and anything else they may require to stay on the path towards independence
- Assists with women who are re-entering the community as part of the Chester County Adult Probation Women's
- Re-entry and Assessment Program, providing services to expedite their re-entry into their communities
- Provides resources to any non-participants in our program who are currently homeless and need assistance
- Does SPDAT's for homeless participants and families in need of shelter.
Homeless Acute Case Manager
HUMAN SERVICES INC
09.2019 - Current
- Engages with homeless shelter/programs as the outreach liaison, to provide screening of all new referrals to the
- HACM/CTI
- Develop and implement engagement strategies to support individuals with their understanding of MH,
- D&A and other available services
- Provides support, education and outreach activities with homeless shelters/programs regarding MH and D&A
- SUMMARY
- SKILLS
- EXPERIENCE services, supports and processes
- Develops and actively participate as a liaison to the MH and D&A program/ services to assist with referrals and warm hand-offs
- Provides individual being referred to services including the HACM/CTI with detailed information regarding the program expectations and internal processes
- Assists individuals in obtaining important personal documentation including but not limited to birth certificates, identification cards, social security cards, income verification etc
- Provides support and assistance to individuals to insure connection to appropriate insurance and support benefits to meet their needs.
Behavior Specialist
CREATIVE SUPPORTS INSTITUTE
08.2019 - 02.2020
- Provides behavioral services to adults with intellectual disabilities living in group homes, living at home, or attending day programs
- Writes Individual Support Plans
- Collects and analyzes Data
Mental Health Technician
BRANDYWINE HOSPITAL
08.2018 - 09.2019
- Monitors patient activity and progress
- Provides safe restraint when necessary,
- Distributes healthy meals to patients daily
- Assists with Adult Daily Living skills
- Notes vital signs daily
- Ensures safety of patients with behavioral issues
- Engages with patients in group and in individual therapy to foster overall wellness.
Community Support Professional
KEYSTONE AUTISM SERVICES
01.2013 - 08.2018
- Provides Habilitation, Supported Employment, and Respite to adults with autism
- Participates in training programs for professional development
- Coordinates with Behavioral Health Specialists to develop individual support and crisis plans
- Maintains confidentiality of client information
- Works with job developers and supports coordinators to achieve client's independent living skills goals
- Maintains a professional and personal demeanor during stressful situations
- Communicates client's progress in team meetings
- Observes and monitors client behavior in community and work settings
- Records data and prepares progress reports for the
- Team to evaluate whether to modify support plans
- Mentors and supervisors new employees on how to write progress notes, schedule clients, take data, utilize crisis plans, and implement behavioral interventions
TSS Worker
CARE.COM
01.2008 - 01.2013
- Provided one on one behavioral and emotional support to children in the home, schools, and in the community
- Recorded data and tracked progress
- Provided direct support to children and their families
- Implemented immediate behavioral reinforcements, time out strategies, and rehabilitative activities
- Worked collaboratively with support team to ensure a plan to meet the child's needs and to recommend services required
- Maintained daily logs of child's behavioral progress.
Child Life Specialist Intern
CHILDREN'S HOSPITAL OF
PHILADELPHIA
01.2001 - 01.2002
- Assisted in helping children and families adjust to and understand hospitalization, illness, injury and treatment.
Behavioral Health Intern
BRANDYWINE HOSPITAL
01.1998 - 01.1999
- Assisted therapists in conducting group therapy and preparing treatment plans.
Education
Certification - Applied Behavior Analysis
U Mass Global
Aliso Viejo, CA03-2026
Master of Arts - Human Services Crisis And Trauma Counseling
Concordia University, St. Paul
Saint Paul, MN12-2023
MASTER OF SCIENCE: EDUCATION -
Drexel University
Philadelphia, PA12-2013
BACHELOR OF ARTS - PSYCHOLOGY
West Chester University
12-2001
Skills
- Program management
- Project coordination
- Self-motivated
- Program leadership
- Partnership development
- Flexible
- Staff training
- Case management
- Behavioral health knowledge
- Resource coordination
- Effective communication
- Problem solving
- Performance monitoring
- Time management
- Team collaboration
- Conflict resolution
- Strong organization
- Onboarding processes
- Staff coordination
Affiliations
American Society of Healthcare Professionals
BLS: American Heart Association First Aid and CPR: American Red Cross
BLS: American Heart Association First Aid and CPR: American Red Cross
References
References and clearances available upon request. REFERENCES
Timeline
Staffing Coordinator
Chester County Intermediate Unit
09.2025 - Current
Respite Provider
Child and Family Focus
12.2024 - Current
Lead WRAP Program Coordinator
HOME OF THE SPARROW
02.2020 - Current
Homeless Acute Case Manager
HUMAN SERVICES INC
09.2019 - Current
Behavior Specialist
CREATIVE SUPPORTS INSTITUTE
08.2019 - 02.2020
Mental Health Technician
BRANDYWINE HOSPITAL
08.2018 - 09.2019
Community Support Professional
KEYSTONE AUTISM SERVICES
01.2013 - 08.2018
TSS Worker
CARE.COM
01.2008 - 01.2013
Child Life Specialist Intern
CHILDREN'S HOSPITAL OF
01.2001 - 01.2002
Behavioral Health Intern
BRANDYWINE HOSPITAL
01.1998 - 01.1999
Master of Arts - Human Services Crisis And Trauma Counseling
Concordia University, St. Paul
MASTER OF SCIENCE: EDUCATION -
Drexel University
BACHELOR OF ARTS - PSYCHOLOGY
West Chester University
Certification - Applied Behavior Analysis
U Mass Global