Gina Ciaburri
Lanoka Harbor,NJ
Summary
Highly motivated and experienced professional with a proven track record at Simply Sweet Cupcakes and Palm Bay Trucking. Excelled in small business operations and customer relationship management, achieving consistent growth through strategic planning and execution. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Small Business Owner
Simply Sweet Cupcakes
03.2012 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Interacted well with customers to build connections and nurture relationships.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Decorated cakes and cupcakes according to customer requests and themes.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Trained new employees on bakery methods and procedures.
- Fulfilled custom cake and decoration orders.
- Tracked cake sales and productions processes.
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Administrative Assistant
Palm Bay Trucking
05.2008 - 01.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Business Management
Berkeley College
Woodland Park, NJ09-1996
High School Diploma -
Lacey Township High School
Lanoka Harbor, NJ06-1993
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
- Cost control and analysis
- Project Management
- Icing techniques
- Expert Piping Techniques
- Chocolate work
- Kitchen Sanitization
- Training and mentoring
- Stenciling Techniques
- Wedding Cake Design
- Deadline-oriented
- Product Inspection
- Food Safety Compliance
Accomplishments
Winner of Food Network's Cupcake Wars 2013
Timeline
Small Business Owner
Simply Sweet Cupcakes
03.2012 - Current
Administrative Assistant
Palm Bay Trucking
05.2008 - 01.2011
Business Management
Berkeley College
High School Diploma -
Lacey Township High School
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