Gina Clements
Westbrook,ME
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
14
14
years of professional experience
Work History
Appointment Setter
Rain Soft
Port Charlotte, FL
01.2023 - Current
- Scheduled appointments for sales team, maximizing daily outreach and client engagement.
- Conducted thorough follow-ups with potential clients, enhancing lead conversion rates.
- Collaborated with marketing team to align appointment setting strategies with campaign goals.
- Developed scripts for outbound calls, improving communication consistency and effectiveness.
- Tracked appointment outcomes using CRM software, ensuring accurate reporting and data integrity.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Sales Associate
Bob's Discount Furniture
Scarborough, ME
05.2018 - 12.2022
- Maintained in-depth knowledge of furniture products to assist customers effectively.
- Analyzed customer feedback to improve service delivery and address concerns promptly.
- Developed relationships with customers, fostering loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Charter Communications
Portland, ME
05.2016 - 05.2018
- Enhanced customer satisfaction through personalized service and product recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Mortgage Loan Officer
Pine Tree Mortgage
Freeport, ME
08.2012 - 05.2016
- Evaluated borrower creditworthiness and financial profiles to recommend suitable loan products
- Guided clients through mortgage application process, ensuring compliance with regulatory requirements
- Collaborated with underwriters to expedite loan processing and approvals
- Developed and maintained relationships with real estate agents to generate new business referrals
- Analyzed market trends to provide clients with competitive mortgage options
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Education
Associate of Science - Applied Sciences
Andover College
South Portland, MESkills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Teamwork
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Time management
- Strong communication and interpersonal skills
Accomplishments
Exceeding $1.5 mil in furniture sales
#2 Sales Associate at Bob's Discount Furniture in Scarborough
Most appointments for Rain Soft with the highest conversion rate
#1 Loan Officer for Pine Tree Mortgage, closing the most loans in a year
Timeline
Appointment Setter
Rain Soft
01.2023 - Current
Sales Associate
Bob's Discount Furniture
05.2018 - 12.2022
Sales Associate
Charter Communications
05.2016 - 05.2018
Mortgage Loan Officer
Pine Tree Mortgage
08.2012 - 05.2016
Associate of Science - Applied Sciences
Andover College
Best of Bob's for 3 consecutive years
My Best of Bobs exceeded the requirement of selling $800,000 per year.