Gina Cunningham
Shawnee,KS
Summary
With over two decades of experience in customer communications, customer satisfaction, and order processing, a detail-oriented professional seeks to bring expertise to the Sales Support role at an esteemed company. Throughout a career, consistently demonstrates a deep understanding of effective customer interactions and successfully resolves complex issues to ensure utmost satisfaction. By leveraging proven knowledge and skills, confident in the ability to contribute to the continued success of an organization.
Overview
24
24
years of professional experience
Work History
Customer Service Executive
Camp David
Overland Park, KS
04.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Lead Account Service Representative
OCS Apparel
Overland Park, KS, USA
02.2020 - 03.2023
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customer problems
- Refer unresolved customer grievances to designated departments for further investigation
Office Manager
Justin McNeil Golf Sales
Lenexa, KS, USA
02.2019 - 02.2020
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Determine goods and services to be sold, and set prices and credit terms based on forecasts of customer demand
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Senior Account Services Admin
Gear for Sports INC
Lenexa, KS, USA
05.2001 - 02.2019
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Train new employees
- Check to ensure that appropriate changes were made to resolve customers problems
- Refer unresolved customer grievances to designated departments for further investigation
- Help Outside Sales Representatives on a daily basis
Education
Associates of Arts and Sciences - AAS - Art History, Criticism and Conservation
JOHNSON COUNTY COMMUNITY COLLEGE
Overland Park, KSSkills
- Complex Problem Solving
- Judgment and Decision Making
- Active Listening
- Critical Thinking
- Time Management
- Active Learning
- Customer and Personal Service
- Teamwork
- Written Communication
- Customer service
- Customer relationship management
- Issue resolution
- Data entry
- CRM software
- Communication skills
- Attention to detail
- Sales support
- Conflict resolution
- Training and development
- Relationship building
- Returns processing
- Account management
- Email management
- Understanding customer needs
- Microsoft office
- Calm and professional under pressure
- Administrative and office support
Accomplishments
Promoted to Sr. Account Services Administrator at Gear for Sports and promoted to Lead Customer Service Representative at OCS Apparel. Currently providing sales support and excellent customer service for Key Accounts at Camp David Inc.
Timeline
Customer Service Executive
Camp David
04.2023 - Current
Lead Account Service Representative
OCS Apparel
02.2020 - 03.2023
Office Manager
Justin McNeil Golf Sales
02.2019 - 02.2020
Senior Account Services Admin
Gear for Sports INC
05.2001 - 02.2019
Associates of Arts and Sciences - AAS - Art History, Criticism and Conservation
JOHNSON COUNTY COMMUNITY COLLEGE