Gina DeLaughder
Federal Way,WA
Summary
Experienced in customer relations, communication and problem solving. Lead a team of 5 employees, training, focusing on positivity, client relation and quality control. Attention on strategic, timely job performance. Passion for serving customers and exceeding expectations Ability to work in high pressure situations. Ability to handle high-volume transactions and resolve issues promptly.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Castle Keepers Cleaning Service
Federal Way, WA
01.2001 - Current
- Trained and Managed a team of 5 to 10 employees with a cleaning guide I created to establish high standards.
- Implemented quality control training to establish high standards and customer satisfaction.
- Kept regular communication with clients to ensure satisfaction and addressed any potential complaints or concerns.
- Ensured on time service.
- Addressed any complaints promptly.
- Used top of the line safe cleaning products.
- Advertised online, distributed business cards and received referrals from clients.
Cashier
Winco Foods
Federal Way, WA
04.2024 - 12.2025
- Processed 100's of customer transactions daily with 100% accuracy and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Trained several new cashiers on register operations and customer interaction best practices.
- Handled $1,000's in cash daily with high accuracy and took care to check bills for fraud.
- Built relationships with 100's of customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor
Julian Estates Retirement Home
Puyallup, WA
08.2022 - 09.2023
- Improved customer trust and wellbeing with prompt and courteous resolution of inquiries and complaints.
- Addressed all health issues and safety: transformed them to doctor appointments, emergencies, and calling 911 if needed.
- Enhanced team productivity by training them on time efficiency and priorities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Trained employees in kitchen to meet the needs of our senior citizens: Special dietary specifics.
- Cleaned all senior recreational spaces And bathrooms.
- Delivered meals to seniors that were not able to come to dinning room.
- Developed relationships and trust with residents to ensure a positive experience and environment.
Education
High School Diploma -
Tahoma
Maple Valley, WASkills
- Operations management
- Customer service
- Staff training and development
- Work ethic and integrity
- Money handling
- Cash register systems
- Multitasking and organization
Timeline
Cashier
Winco Foods
04.2024 - 12.2025
Supervisor
Julian Estates Retirement Home
08.2022 - 09.2023
Owner/Operator
Castle Keepers Cleaning Service
01.2001 - Current
High School Diploma -
Tahoma