Gina Filardi
server/stylist
Fort Myers,FL
Summary
Driven professional with a proven track record in guest engagement and exceptional customer service, honed across roles at Ford's Garage Fort Myers and top hair salons. Excelled in food sales and promotion, alongside mastering hair treatment techniques. Achieved notable customer satisfaction through active listening and creative problem-solving, enhancing both dining and salon experiences.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Server
Ford's Garage Fort Myers
02.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Stylist
Fantastic Sams Cut & Color
12.2023 - 09.2024
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
Server
Pugliese's Italian Restaurant
03.2023 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Stylist
Austin Bach Hair Salon
03.2023 - 12.2023
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Stylist
Spada
01.2014 - 02.2018
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Education
Cosmetologist - Cosmetology
Sunstate Academy
Fort Myers, FL03.2010
High School Diploma -
Fort Myers High School
Fort Myers, FL06.1995
Skills
- Guest Engagement
- Exceptional customer service
- Food sales and promotion
- Food station setup
- Food Running
- Food inspection
Certification
keratin complex
brazilian blowout
hot heads
Timeline
Server
Ford's Garage Fort Myers
02.2024 - Current
Stylist
Fantastic Sams Cut & Color
12.2023 - 09.2024
Server
Pugliese's Italian Restaurant
03.2023 - 01.2024
Stylist
Austin Bach Hair Salon
03.2023 - 12.2023
Stylist
Spada
01.2014 - 02.2018
Cosmetologist - Cosmetology
Sunstate Academy
High School Diploma -
Fort Myers High School
keratin complex
brazilian blowout
hot heads
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