Gina Garcia
Bronx
Summary
Dynamic professional with extensive experience at Volunteer of America, excelling in patient care and crisis intervention. Proven ability to foster positive relationships while ensuring safety and compliance with health standards. CPR certified and skilled in health monitoring, I effectively support residents' well-being and promote healthy lifestyles through engaging activities.
Overview
17
17
years of professional experience
Work History
Residential aid
volunteer of America
New York
03.2025 - Current
- Assisted residents with daily living activities and personal care tasks.
- Coordinated recreational activities to promote social interaction among residents.
- Monitored resident well-being and reported changes to healthcare staff.
- Maintained a clean and safe living environment for all residents.
- Documented resident interactions and care provided in daily logs.
- Educated residents on health and wellness topics during group sessions.
- Collaborated with team members to develop individualized care plans.
- Supported residents in navigating community resources and services available.
- Participated in team meetings with other residential aides discussing resident care plans.
- Encouraged participation in group activities designed to promote healthy lifestyles.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Cleaned and organized patients' living quarters.
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
- Monitored vital signs such as pulse rate, respiration rate, temperature, as directed by medical staff.
- Read and recorded temperature, pulse and respiration.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
- Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Performed basic first aid when needed or requested.
- Provided emotional support and encouragement to residents facing physical or mental challenges.
- Provided close monitoring and observation of at-risk patients.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Bartender Shift Manager
hook and reel
The Bronx
01.2025 - 06.2025
- Supervised bar operations, ensuring compliance with safety and health standards.
- Trained and mentored new bartenders on cocktail preparation and customer service.
- Managed inventory, ordering supplies to maintain optimal stock levels for service.
- Developed drink specials, enhancing menu variety to attract more customers.
- Coordinated staff schedules to ensure proper coverage during peak hours.
- Resolved customer complaints efficiently, maintaining a positive dining experience.
- Implemented training programs to improve team performance and service quality.
- Collaborated with kitchen staff for seamless service and efficient communication.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Assessed employee performance regularly through observation and feedback sessions.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Enforced health codes and safety regulations in compliance with state laws.
- Implemented new policies and procedures related to customer service and operational processes.
Teacher's Assistant
Success Academy Charter Schools
The Bronx
09.2022 - 06.2025
- Assisted teachers in preparing instructional materials and classroom resources.
- Supported students with special needs during lessons and activities.
- Organized classroom schedules and managed daily operations efficiently.
- Facilitated small group activities to enhance student learning experiences.
- Maintained a safe and orderly classroom environment for all students.
- Collaborated with educators to develop individualized education plans for students.
- Monitored student progress and provided feedback to teachers regularly.
- Communicated effectively with parents regarding student behavior and progress updates.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Organized student performance and enrichment activities to facilitate learning.
Server/Bartender/Takeout
Red Lobster
Bronx
09.2018 - 01.2025
- Trained new servers in company policies, guest service standards and best practices.
- Explained details for new menu items and daily specials.
- Delivered food and beverages promptly to customers.
- Adhered to state liquor regulations to serve alcohol safely.
- Followed safety, sanitization and food handling guidelines.
- Communicated professionally with customers, colleagues and supervisors.
- Demonstrated hospitality and customer service while greeting tables.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Took accurate food and drink orders from patrons utilizing POS system.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shift.
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately for diverse menu items.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted with training new servers on restaurant procedures and menu knowledge.
- Handled customer inquiries and resolved issues promptly and effectively.
- Managed cash register operations during busy shifts, ensuring accuracy.
- Promoted daily specials to enhance guest experience and increase sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Front Desk Officer
Comfort Inn
Bronx
02.2011 - 08.2018
- Welcome guests upon arrival and assign rooms.
- Performs all check-in and check-out tasks.
- Manage all online and phone reservations.
- Registers guest collecting all necessary information (contacts details and length of stay).
- Provide information about our hotel and available rooms, amenities and rates.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of booking and payment.
- Maintained cleanliness and organization of front desk area for welcoming atmosphere.
- Maintained organized, efficient front desk with regular attention to housekeeping needs.
Matron/Dispatch
D&J Ambulette Service
Bronx
04.2011 - 02.2018
- Respond to incoming calls by interviewing callers to determine their medical emergencies.
- Cared for individuals with various special educational needs, disabilities and illnesses on their way to and from designated programs.
- Provided a safe, clean, secure and happy environment for individuals to travel in.
- Responsible for maintaining individuals free of harm during commute.
- Assisted driver in transporting individuals and communicating with each household member or staff.
- Performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
- Performed general personnel functions, such as supervision, training, and scheduling.
Front End
Western Beef
Bronx
01.2009 - 02.2011
- Stocked shelves, and marked prices on shelves and items.
- Requested information or assistance using paging systems.
- Accomplished multiple tasks in a fast-paced environment.
Education
Bachelor of Science - Nursing
Monroe University
The Bronx, NY06-2027
High School Diploma -
Harry S Truman High School
Bronx06.2010
Skills
- OSHA/HIPPA
- Positive Relationships and Safe Environment
- Crisis Intervention
- 8 & 16 Hour Security
- Fire Safety
- Infection Control / Blood Borne Pathogens
- Human Growth and Development
- Abuse Prevention
- Bathing/ Fall Safety
- CPR Certified
- Department of Education Certified
- ServeSafe Food Handlers
- ServeSafe Alcohol
- Customer service
- Patient care
- Health monitoring
- Behavior documentation
- Meal planning
- Patient care technician
- Emergency response
- Problem resolution
- Meal preparation
References
References available upon request.
Timeline
Residential aid
volunteer of America
03.2025 - Current
Bartender Shift Manager
hook and reel
01.2025 - 06.2025
Teacher's Assistant
Success Academy Charter Schools
09.2022 - 06.2025
Server/Bartender/Takeout
Red Lobster
09.2018 - 01.2025
Matron/Dispatch
D&J Ambulette Service
04.2011 - 02.2018
Front Desk Officer
Comfort Inn
02.2011 - 08.2018
Front End
Western Beef
01.2009 - 02.2011
Bachelor of Science - Nursing
Monroe University
High School Diploma -
Harry S Truman High School
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