GINA GARCIA
Fredrick,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Cash Research Associate I
PharMerica
Longmont, CO
09.2018 - 04.2026
- Research and evaluate unapplied cash balances in a timely manner by working with third-party insurers, Medicaid, Medicare and assigned pharmacy locations
- Work with responsible parties by receiving in/out bound telephone calls, providing superior customer service and follow-up
- Work with Facility Collection Manager to research pharmacy accounts requiring special attention and reconciling accounts
- Processed facility credit card payments in Converge program
- Ran reports using Clouddocs and Billtrax, updated accounts with changes in reports
Guest Experience Specialist
PETCO
Broomfield
02.2019 - 01.2020
- Provide prompt and courteous service to all customers by determining their needs and directing to the correct products
- Perform all aspects of point-of-sale service, including daily balance of cash drawer as necessary
- Assist store leadership in the opening/closing of the store as needed, including the accurate completion of required paperwork
Census Associate I
MEDIX/PHARMERICA
10.2013 - 09.2018
- Responsible for updating and maintaining payer and patient demographics information from census updates provided by facilities, all performed with the highest level of accuracy in an efficient manner
- Handled change orders and ensured account information is accurate and maintained at the facility/patient level, including insurance verification, Social Security #'s and room changes
- Worked with the Census Manager to research flagged pharmacy accounts and take necessary steps to reconcile account
Customer Care Representative for Medicare D plan
XEROX CORP.
Greeley, CO
09.2012 - 10.2013
- Answered incoming calls from members and other Care Representatives to assist with members’ prescription needs
- Duties included enrolling and canceling memberships and ordering/canceling prescriptions
- Handled new prescription requests for members from prescribers and assisted with understanding plan design
- Updated demographics and ensured account records were accurate
Cashier; Baker; Cake Decorator
SAM’S CLUB
Evans & Oxnard, CA
07.2010 - 08.2012
- Greeted customers and answered any questions, all while providing outstanding member service
- Finalized member purchases, including cash, credit or check payment
- Prepared fresh baked goods daily, kept shelves stocked and filled member orders
Recruiter
KELLY SERVICES
Sherman, TX
12.2008 - 04.2010
- Contacted providers in select markets to get them contracted as an in-network provider with Cigna Dental PPO
- Elected to be in a pilot program to recruit for the Behavioral Health department, ensuring HIPPA guidelines were followed
- Negotiated fees to meet the needs of providers
- Performed extensive research using the internal data base and Internet to generate contact lists, meeting weekly call quotas
Education
Medical Assistant -
SANTA BARBARA BUSINESS COLLEGE
Ventura, CAOffice Assistant Course - undefined
TECHNOLOGY DEVELOPMENT CENTER
Ventura, CASkills
- Customer service
- MS Word
- Outlook
- Converge
- AS400
- Data entry
- Filing
- Accounts receivable
Timeline
Guest Experience Specialist
PETCO
02.2019 - 01.2020
Cash Research Associate I
PharMerica
09.2018 - 04.2026
Census Associate I
MEDIX/PHARMERICA
10.2013 - 09.2018
Customer Care Representative for Medicare D plan
XEROX CORP.
09.2012 - 10.2013
Cashier; Baker; Cake Decorator
SAM’S CLUB
07.2010 - 08.2012
Recruiter
KELLY SERVICES
12.2008 - 04.2010
Office Assistant Course - undefined
TECHNOLOGY DEVELOPMENT CENTER
Medical Assistant -
SANTA BARBARA BUSINESS COLLEGE