Gina Griner
East Sparta,Ohio
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Customer Service Manager
Independence Pet Group
Scottsdale, Arizona
08.2010 - 10.2026
- Managed customer service teams supporting pet insurance policyholders and pet parents
- Monitored performance and addressed issues with coaching and follow-up.
- Resolved customer and employee concerns with clear, professional communication.
- Trained employees on policies, systems, and service expectations.
- Coordinated staff schedules, workload, and coverage across department activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Advertising Sales Representative
The Canton Repository
Canton, Ohio
02.1999 - 12.2009
- Prospected new accounts through calls, visits, and market outreach.
- Sold print and digital advertising packages for The Canton Repository.
- Upsold advertising packages and options to customers by making outbound sales calls.
- Developed customized ad proposals for local businesses and community advertisers.
- Coordinated ad copy, placement, and publication deadlines with production teams.
Education
High School Diploma -
Perry High School
Massillon, OH05-1994
Skills
- Customer relationship management
- CRM systems
- Service quality improvement
- Performance tracking
- Staff management
- Team leadership
- Employee training
- Conflict resolution
- Clear communication
- Stakeholder management
- Team collaboration
- Customer retention
- Team leadership
Certification
- Property & Casualty License - Ohio Department of Insurance, 2010 to present
Timeline
Customer Service Manager
Independence Pet Group
08.2010 - 10.2026
Advertising Sales Representative
The Canton Repository
02.1999 - 12.2009
High School Diploma -
Perry High School