GINA GUERRERO
SAN JOSE,USA
Summary
Emerging project and business operations professional with hands-on experience supporting program execution, stakeholder coordination, and financial tracking in fast paced environments. Known for managing contractor data, facilitating UAT cycles, and driving internal communications. Quick to adapt, detail-oriented, and skilled in tools such as Tableau, Excel, Quip, and Slack. Bring 3+ years of administrative experience across healthcare and corporate environments, supporting calendar management, client communication, and document processing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IS&T Business Operations and Strategy
APPLE INC
02.2025 - 07.2025
- Drove product release cycle execution by managing Radar board during sprint cycles for WWDR’s releases; Managed risk logs in Radar by identifying potential blockers and aligning mitigation steps with engineering and QA teams.
- Developed a Tableau dashboard to visualize contractor conversion pipelines, aligning resource planning and budget forecasting and data-driven headcount decisions at the executive level.
- Developed a dashboard with an alert feature to notify leadership one week before licensing renewals, now actively used to streamline renewal management.
- Led and facilitated a Show and Tell series with 200+ registered attendees to promote org-wide knowledge sharing; coordinated with engineers ahead of each session to conduct dry runs, ensuring content readiness and smooth technical execution.
- Created budget allocation documentation for contractor renewals, partnering with managers and vendors to track funding and headcount alignment using Quip and advanced Excel modeling.
Office Coordinator
MEDICAL HAIR TRANSPLANT AND AESTHETICS
07.2024 - 08.2024
- Scheduled and managed 100+ appointments weekly using EHR system, optimizing provider calendars, including surgical consultations, follow-ups, and travel logistics for out-of-town patients.
- Supported intake, payment processing, and patient communications while maintaining strict confidentiality and enhancing service efficiency.
- Edited and optimized post-procedure videos for Youtube to showcase client results and improve search visibility.
- Responded to 20-30 patient emails per day regarding procedure questions, pre-op/post-op instructions, and appointment logistics, ensuring timely follow-through and client satisfaction.
Call Center Agent/Virtual Chat Assistant
TELECOM INC
10.2023 - 06.2024
- Delivered professional customer support via virtual chat and phone on behalf of a reputable call center, ensuring clear, accurate communication with both current and prospective clients.
- Managed high volumes of sensitive client data using proprietary CRM tools, maintaining strict accuracy and confidentiality standards.
- Actively contributed to the quality assurance program by reviewing 150+ recorded client interactions weekly, providing actionable insights to improve team performance and service consistency.
Personal Assistant
Https://www.paul-rivera.com
02.2019 - 01.2022
- Facilitated meetings by preparing agendas and summarizing key action items for stakeholders.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Accomplished project deadlines by assisting with task completion whenever required.
Server
The Pantry
03.2017 - 05.2018
- Delivered exceptional customer service, enhancing dining experience through attentive and personalized interactions.
- Managed order accuracy, ensuring timely and precise delivery of food and beverages to customers.
- Trained new staff on menu items, service standards, and efficient workflow practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Oversaw daily operations during peak hours, coordinating team efforts for optimal service efficiency.
Cashier Assistant
Chipotle
04.2014 - 12.2014
- Assisted customers with order selection and inquiries to enhance overall dining experience.
- Operated cash register accurately, processing transactions efficiently in fast-paced environment.
- Maintained cleanliness and organization of service area, ensuring compliance with health and safety standards.
- Collaborated with team members to ensure timely preparation and delivery of food orders during peak hours.
Education
Year Up United – Career Pathway - Project Manager Track
Associate of Arts - AA - Communication Studies
12.2024
Associate of Arts and Science - AAS - Business Administration and Management
08.2023
Skills
- Risk Management
- Resource Allocation
- Timeline Control
- Quality Assurance
- Project Planning
- Client Relations
- Budget Tracking
- Agile Methodology
- Sprint Planning
Certification
- SCRUM.ORG - Professional Scrum Master 1 Certificate Jan 2025
- Mission College - Project Coordinator Certificate Jul 2025
Languages
tagalog
Native or Bilingual
Timeline
IS&T Business Operations and Strategy
APPLE INC
02.2025 - 07.2025
Office Coordinator
MEDICAL HAIR TRANSPLANT AND AESTHETICS
07.2024 - 08.2024
Call Center Agent/Virtual Chat Assistant
TELECOM INC
10.2023 - 06.2024
Personal Assistant
Https://www.paul-rivera.com
02.2019 - 01.2022
Server
The Pantry
03.2017 - 05.2018
Cashier Assistant
Chipotle
04.2014 - 12.2014
Associate of Arts - AA - Communication Studies
Associate of Arts and Science - AAS - Business Administration and Management
Year Up United – Career Pathway - Project Manager Track
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