Gina Hayes
Houston,TX
Summary
Detail-oriented professional with extensive experience as a Medical Records/Data Entry Clerk, specializing in Healthcare Documentation. Over 10 years of proven expertise in data processing and accuracy, achieving a 98% input accuracy rate and a 22% increase in data processing efficiency. Recognized for implementing verification protocols that significantly reduced errors and improved compliance with HIPAA regulations. Committed to enhancing operational workflows and data integrity, ready to contribute valuable skills to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy County Clerk
Fort Bend County Tax Office
12.2023 - Current
- Payment Posting, elevated data processing accuracy by 22% through the implementation of cross-checking routines during the entry of public records and tax documentation.
- Input and updated vehicle registration, licensing, and payment data in county databases, ensuring compliance with county and state policies.
- Oversaw and maintained confidentiality of sensitive documents, including legal, tax, and resident records, while ensuring HIPAA and data privacy compliance.
- Delivered high-volume customer service support, assisting residents with inquiries, documentation requests, and payment transactions.
- Streamlined physical and digital file organization using standardized naming and categorization systems to enhance retrieval and audit readiness.
Data Entry Specialist (WFH)
Boston Medical Center
04.2022 - 11.2023
- Achieved a 98% accuracy rate in data entry by establishing verification workflows that minimized manual entry errors and improved audit outcomes.
- Facilitated the input of patient demographics, insurance data, and claims records into EMR systems, ensuring real-time synchronization across departments.
- Diagnosed and resolved data discrepancies by collaborating with medical billing and administrative teams to ensure record integrity.
- Maintained compliance with HIPAA regulations by securely managing sensitive patient data and adhering to strict access control procedures.
- Indexed, archived, and retrieved digital files for audits, boosting retrieval time by 30% and supporting healthcare data continuity.
Insurance Verification & Billing Clerk
Preventice Solutions
01.2020 - 03.2021
- Diminished claim rejections by 15% through the implementation of thorough verification protocols and proactive data corrections prior to submission. Assist with corrected claims
- Validated patient insurance coverage and benefits utilizing online payer portals and EHR systems, ensuring accurate billing and timely claims submission.
- Entered billing codes (CPT, ICD-10) and payment details into claims processing systems, decreasing errors and denials.
- Followed up with insurance carriers to resolve discrepancies and appeal denials, expediting reimbursement timelines.
- Preserved accurate billing documentation and generated performance reports for internal audits and compliance purposes.
Document Management Specialist
Simply Healthcare Plans
08.2018 - 12.2019
- Scanned and uploaded medical records in a timely manner. Enhanced document retrieval by redesigning filing protocols and digitizing 90% of archived records.
- Categorized, and archived incoming correspondence and claims data into document management systems for easy tracking.
- Conducted routine audits of physical and digital records to ensure data accuracy and compliance with HIPAA and internal standards.
- Assisted claims processors by preparing and organizing supporting documentation for appeals and medical necessity reviews.
- Safeguarded confidentiality while coordinating cross-department access to secure documentation in high-volume healthcare operations.
Intake & Medical Records Specialist
US Anesthesia Partners
11.2015 - 03.2018
- Maintained a 99% record accuracy rate across over 200 weekly patient files through meticulous intake reviews and structured data entry. Maintain Corrected Claims files.
- Collected and verified patient demographics, insurance information, and medical histories during the intake process to ensure comprehensive documentation.
- Organized and preserved both paper and electronic health records in compliance with HIPAA and organizational protocols.
- Supported scheduling, referrals, and authorizations by ensuring all data was accurate and current in the EMR system.
- Enhanced patient data collection reliability by instituting a checklist-driven intake process, reducing follow-up documentation needs by 25%.collecting and recording health information, coordinating care with medical professionals.
Education
Medical And Clinical Administration
Alison Learning
Remote03-2026
Certificate - Chat For Customer Service
UDEMY
Remote03-2026
Certificate of Technical Studies - Medical Assistant
Northwestern Educational Center
Houston11-2021
High School Diploma - undefined
Hawksbill High School
Bahamas01-1995
Certificate - Customer Relationship Managment
Udemy
Remote03-2026
Skills
- Health Information System
- EMR
- Administration
- Medical Records Retrieval
- Data Entry
- Customer Service
- Relationship Management
- HIPPA
- Document Management
- Medical Claim Processor
Certification
- Certificate of Technical Studies: Medical Assistant
- Northwestern Educational Center
- 11/2021
Timeline
Deputy County Clerk
Fort Bend County Tax Office
12.2023 - Current
Data Entry Specialist (WFH)
Boston Medical Center
04.2022 - 11.2023
Insurance Verification & Billing Clerk
Preventice Solutions
01.2020 - 03.2021
Document Management Specialist
Simply Healthcare Plans
08.2018 - 12.2019
Intake & Medical Records Specialist
US Anesthesia Partners
11.2015 - 03.2018
Certificate - Chat For Customer Service
UDEMY
Certificate of Technical Studies - Medical Assistant
Northwestern Educational Center
High School Diploma - undefined
Hawksbill High School
Medical And Clinical Administration
Alison Learning
Certificate - Customer Relationship Managment
Udemy