Gina Hayes
Houston,TX
Summary
Detail-oriented professional with extensive experience in healthcare documentation and data entry. Achieved 98% data input accuracy and improved processing efficiency by 22% through effective verification protocols. Committed to enhancing operational workflows while ensuring compliance with HIPAA regulations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Deputy County Clerk
Fort Bend County Tax Office
12.2023 - Current
- Payment Posting, elevated data processing accuracy by 22% through the implementation of cross-checking routines during the entry of public records and tax documentation.
- Updated vehicle registration, licensing, and payment data in county databases to ensure compliance with county and state policies.
- Oversaw and maintained confidentiality of sensitive documents, including legal, tax, and resident records, while ensuring HIPAA and data privacy compliance.
- Provided customer service support to residents, addressing inquiries, documentation requests, and payment transactions.
- Organized physical and digital files using standardized naming and categorization systems to enhance retrieval and audit readiness.
Data Entry Specialist (WFH)
Boston Medical Center
04.2022 - 11.2023
- Achieved a 98% accuracy rate in data entry by establishing verification workflows that minimized manual entry errors and improved audit outcomes.
- Facilitated input of patient demographics, insurance data, and claims records into EMR systems to ensure real-time synchronization across departments.
- Diagnosed and resolved data discrepancies through collaboration with medical billing and administrative teams, ensuring record integrity.
- Maintained compliance with HIPAA regulations by securely managing sensitive patient data and adhering to strict access control procedures.
- Indexed, archived, and retrieved digital files for audits, reducing retrieval time by 30% and supporting healthcare data continuity.
Insurance Verification & Billing Clerk
Preventice Solutions
01.2020 - 03.2021
- Validated patient insurance coverage and benefits through online payer portals and EHR systems, facilitating accurate billing and timely claims submission.
- Diminished claim rejections by 15% through the implementation of thorough verification protocols and proactive data corrections prior to submission. Assist with corrected claims
- Entered billing codes (CPT, ICD-10) and payment details into claims processing systems, decreasing errors and denials.
- Followed up with insurance carriers to resolve discrepancies and appeal denials, accelerating reimbursement timelines.
- Maintained accurate billing documentation and generated performance reports for internal audits and compliance.
Document Management Specialist
Simply Healthcare Plans
08.2018 - 12.2019
- Scanned and uploaded medical records in a timely manner. Enhanced document retrieval by redesigning filing protocols and digitizing 90% of archived records.
- Categorized and archived incoming correspondence and claims data into document management systems, enhancing tracking efficiency.
- Conducted routine audits of physical and digital records to ensure data accuracy and compliance with HIPAA and internal standards.
- Prepared and organized supporting documentation for appeals and medical necessity reviews, streamlining claims processing for timely resolutions.
- Coordinated cross-department access to secure documentation while safeguarding confidentiality in high-volume healthcare operations.
Intake & Medical Records Specialist
US Anesthesia Partners
11.2015 - 03.2018
- Collected and verified patient demographics, insurance information, and medical histories during intake to ensure thorough documentation and compliance with standards.
- Maintained a 99% record accuracy rate across over 200 weekly patient files through meticulous intake reviews and structured data entry. Maintained corrected claims files to support accurate reimbursement processes.
- Organized and preserved paper and electronic health records, ensuring compliance with HIPAA and organizational protocols to maintain data integrity.
- Supported scheduling, referrals, and authorizations by maintaining accurate and up-to-date information in EMR system to facilitate patient care.
- Enhanced patient data collection reliability by instituting a checklist-driven intake process, reducing follow-up documentation needs by 25%.collecting and recording health information, coordinating care with medical professionals.
Education
Certificate - Customer Relationship Managment
Udemy
Remote03-2026
Certificate - Medical And Clinical Administration
Alison Learning
RemoteCertificate - Chat For Customer Service
UDEMY
Remote03-2026
Certificate of Technical Studies - Medical Assistant
Northwestern Educational Center
Houston11-2021
High School Diploma -
Hawksbill High School
Bahamas01-1995
Skills
- EMR
- Health Information System
- Medical records management
- Data Entry
- Data processing
- Document Management
- HIPAA
- Administration
- Customer Service
- Relationship Management
- Salesforce
- Zendesk
Certification
- Certificate of Technical Studies: Medical Assistant
- Northwestern Educational Center
- 11/2021
Timeline
Deputy County Clerk
Fort Bend County Tax Office
12.2023 - Current
Data Entry Specialist (WFH)
Boston Medical Center
04.2022 - 11.2023
Insurance Verification & Billing Clerk
Preventice Solutions
01.2020 - 03.2021
Document Management Specialist
Simply Healthcare Plans
08.2018 - 12.2019
Intake & Medical Records Specialist
US Anesthesia Partners
11.2015 - 03.2018
Certificate - Customer Relationship Managment
Udemy
Certificate - Medical And Clinical Administration
Alison Learning
Certificate - Chat For Customer Service
UDEMY
Certificate of Technical Studies - Medical Assistant
Northwestern Educational Center
High School Diploma -
Hawksbill High School