GINA HENEXSON

Responsible for overseeing private practice office, duties include:

• Answered phone calls, patient inquiries, email correspondence, scheduled appointments, processed incoming/outgoing mail and faxes.
• Pulled patient file ahead of therapy appointment for assessment.
• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
• Executed record filing system to improve document organization and management.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Obtained pre-authorization from insurance companies ahead of therapy services.
• Placed new supply orders, managed inventory and restocked clerical space.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Updated patient information and insurance details for accurate electronic medical records.
• Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
• Obtained payments from patients, scanned identification and insurance cards.

• Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
• Analyzed sales, wrote sales reports and set sales goals for cosmetics counter.
• Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
• Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
• Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.

• Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
• Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
• Fostered a positive work atmosphere through open communication channels among team members.
• Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
• Gathered and analyzed sales and performance data to set and strategize on departmental goals.

• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Coordinated with Office Manager payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
• Fostered culture of transparency and trust, addressing all employee payroll inquiries with promptness and accuracy.

• Recruited and trained new volunteers on volunteer program goals and objectives.
• Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
• Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
• Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
• Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.

• Maintained accurate records of all vendor interactions, enabling thorough evaluation of overall relationship success rates over time.
• Served as the primary point of contact between vendors and internal departments, facilitating effective communication across all parties involved in projects or contracts negotiations.
• Monitored vendor performance to ensure adherence to contractual obligations and quality standards.
• Assisted Property Manager in negotiating contracts that promoted long-term stability and collaboration while safeguarding against unfavorable market conditions.