Gina Hernandez

Enhanced customer service efficiency by effectively managing calls and scheduling appointments. Contributed to increased lead generation. Improved customer satisfaction by working closely with service technicians Boosted showroom appeal and vendor coordination for timely product availability.

Primary point of contact for 100+ pre-litigation cases, delivering exceptional client service and building strong relationships to ensure timely progression from intake to settlement. Prepared demand packages, organized and drafted legal documents, coordinated with medical providers and redacted medical records, negotiated with insurance adjusters and medical providers to successfully guided cases to favorable resolutions.

Managed full leasing cycles for apartment communities, expertly guiding prospects from initial inquiry through application, approval, and move-in. Coordinated with various vendors and maintance staff. Increased occupany by 15% while maintaining occpang. Skilled in conducting property tours, qualifying applicants, negotiating lease terms, and closing deals efficiently.

Specialized in inbound lead generation and high-volume inbound calls. Excelled at legal analysis during intake, guiding prospects through retainer signing, and driving strong conversion rates that kept 8 active firms highly satisfied. Delivered exceptional customer service and personalized support, consistently boosting client happiness and successful client conversions.

Achieved timely management of a high-volume personal injury caseload exceeding 90 active files through effective tracking of deadlines and statutes of limitations. Streamlined client intake processes by gathering critical accident, medical, and insurance details. Produced comprehensive demand letters and settlement packages that significantly improved resolution times and client satisfaction.