Gina Iles
Cumming,GA
Summary
Motivated, successful leader with extensive experience across multiple areas including; B2B Account Management, Medical Services, Administrative, and Staffing. Specialized with dealing on all levels of management. Results driven, self-starter with demonstrated commitment to building an outstanding work environment. Skilled at assessing company's needs, tailoring ideas to meet those needs with an outcome of achieving significant results in a short amount of time. Over 20 years of experience with administrative and office protocol specializing in business development, account management and customer service creating significant results. Proficient with all programs.
CORE QUALIFICATIONS Leadership and Supervision B2B Account Management New Business Development Customer Service
Overview
17
17
years of professional experience
Work History
Director of Patient Care
Anti-Aging Atlanta/Dr. R. Smith
08.2020 - Current
- Coordinates with staff, pharmacies, phlebotomists, laboratories and patients in order to provide patients with best possible care
- Led initiatives to maintain the highest level of patient privacy and confidentiality, adhering to HIPAA regulations.
- Developed strong interdisciplinary collaboration to ensure comprehensive patient-centered care plans were executed effectively.
- Facilitated open communication channels within the team to address any concerns or challenges promptly and constructively.
- Promoted a culture of safety by conducting risk assessments, addressing areas of concern, and implementing appropriate interventions.
- Served as a liaison between patients'' families and clinical teams to ensure that all parties were well-informed about ongoing care plans.
- Ensured regulatory compliance by staying current on industry standards and incorporating updates into departmental protocols as needed.
Community Manager
IWG Commercial Real Estate
01.2018 - 08.2020
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Community Associate
IWG Commercial Real Estate
07.2016 - 01.2018
- Managed event logistics such as venue selection, vendor coordination, marketing materials distribution, registration processing, and post-event analysis.
- Performed administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
- Served as a liaison between various internal departments to ensure efficient communication regarding shared goals related to resident services .
- Facilitated meetings between residents and local officials, fostering open communication channels for addressing concerns or issues.
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Conducted tours of office space, described features and promoted services.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Recruiter
Remedy Staffing Agency
02.2014 - 06.2016
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Staffing Coordinator
Touching Hearts at Home
02.2012 - 02.2014
- Verified payroll, vacation and sick time hours to support accounting processes.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Account Manager
Janitronics Facilities & Services
10.2007 - 02.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Some College (No Degree) - Business Administration
Monroe Community College
Rochester, NYCAM - Community Manager Certification
Georgia Real Estate Practice
Duluth, GA05.2018
Skills
- Operational Efficiency
- Quality Improvement
- Healthcare administration
- Staff Development
- Human Resources Management
- Patient Education
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team building
- Employee Recruitment and Hiring
- Staff Management
- Written Communication
- Records Management
- Problem-solving aptitude
- Budget Planning
Timeline
Director of Patient Care
Anti-Aging Atlanta/Dr. R. Smith
08.2020 - Current
Community Manager
IWG Commercial Real Estate
01.2018 - 08.2020
Community Associate
IWG Commercial Real Estate
07.2016 - 01.2018
Recruiter
Remedy Staffing Agency
02.2014 - 06.2016
Staffing Coordinator
Touching Hearts at Home
02.2012 - 02.2014
Account Manager
Janitronics Facilities & Services
10.2007 - 02.2012
Some College (No Degree) - Business Administration
Monroe Community College
CAM - Community Manager Certification
Georgia Real Estate Practice
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