Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gina Immordino

Oak Lawn,IL

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing store operations through effective training and mentoring. Skilled in problem-solving and shift scheduling, fostering a motivated team environment that drives sales and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Emerging Store Manager

Walgreens
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Trained and guided team members to maintain high productivity and performance metrics.

Fill in Store Manager

Walgreens
01.2025 - 03.2025
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Shift Lead

Walgreens
01.2022 - 04.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.

Assistant Scan Coordinator

Jewel- Osco
08.2018 - 01.2022
  • Monitored perishable items for weight and pricing issues.
  • Reviewed weekly reports to determine sales performance and evaluate price changes.
  • Supported management in achieving sales goals with timely completion of weekly ad updates.
  • Entered new products and edited current products in computer system.
  • Enhanced store efficiency by organizing and maintaining accurate product pricing information.
  • Collaborated with cross-functional teams to ensure seamless execution of promotional events and inventory management processes.
  • Safeguarded company assets with strict adherence to established security protocols during daily operational activities such as cash handling and closing procedures.
  • Aided senior scan coordinator duties during their absence by stepping in as a temporary lead, ensuring all tasks were completed on time without compromising quality.
  • Maintained high standards of accuracy in data entry tasks, resulting in improved overall recordkeeping quality.
  • Optimized store operations by regularly reviewing and updating shelf tags to reflect current prices accurately.
  • Reduced instances of overstocking or out-of-stock items through diligent monitoring of inventory levels and communication with management when necessary.
  • Streamlined pricing procedures by creating a well-organized system for tracking and managing price change documents.
  • Maximized departmental efficiency through effective delegation of tasks to team members as needed.

Assistant Receiver

Jewel Osco
04.2017 - 01.2022
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Streamlined the unloading process, reducing time spent on manual labor tasks.
  • Coordinated with other departments for seamless integration of received goods into various operations.
  • Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
  • Increased efficiency in the receiving process by implementing new inventory management systems.
  • Established strong relationships with vendors, leading to improved order accuracy and delivery times.

Customer Service Representative

Jewel Osco
07.2012 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Lead Scan Coordinator

Jewel Osco
07.2016 - 02.2018
  • Streamlined inventory management tasks for improved accuracy and reduced discrepancies.
  • Ensured seamless integration of new technology systems into existing workflows by providing training support for staff members as needed.
  • Implemented quality control measures for accurate tagging and labeling of products throughout the store.
  • Enhanced team productivity by implementing efficient scanning processes and strategies.
  • Identified areas of improvement within the scanning process, implementing innovative solutions to enhance efficiency and reduce costs.
  • Oversaw the maintenance of scanning equipment, ensuring optimal performance while reducing downtime due to malfunctions or repairs.
  • Organized efficient work schedules for scan coordinators to optimize coverage during peak business hours and minimize overtime costs.
  • Conducted regular audits to maintain accurate pricing information, minimizing errors and customer complaints.
  • Managed price change workload effectively, ensuring timely completion of all tasks within deadlines.
  • Optimized store layouts with precise product placement, resulting in a better shopping experience for customers.
  • Collaborated with vendors to ensure timely delivery of products and correct invoicing procedures were followed.
  • Assisted in preparing weekly ad circulars, providing accurate pricing information for promotional items.
  • Developed effective communication channels between departments, fostering collaboration on planogram changes and pricing initiatives.
  • Analyzed sales data to identify trends, providing valuable insights for future marketing strategies and inventory planning.
  • Maintained up-to-date knowledge on company policies, state regulations, and industry best practices related to pricing compliance.
  • Coordinated with department managers to ensure proper execution of pricing updates and sales promotions.
  • Trained and mentored new scan coordinators, promoting teamwork and boosting overall efficiency.
  • Established strong working relationships with suppliers, negotiating favorable terms on purchase orders when necessary.
  • Resolved scanning issues promptly, maintaining a smooth workflow in the front-end operations.
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Operated pallet jack to pull and push pallets and instructed team members in safe use.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Monitored progress of tasks to provide feedback for improvement.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Met or exceeded production goals and objectives by following strict procedures.

Education

Pharmacy Technician License -

Walgreens University
08-2024

Associate of Arts -

Morine Valley
Palos Hills, IL
05-2022

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team motivation
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Shift scheduling
  • Employee training

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Fill in Store Manager

Walgreens
01.2025 - 03.2025

Emerging Store Manager

Walgreens
08.2023 - Current

Shift Lead

Walgreens
01.2022 - 04.2023

Assistant Scan Coordinator

Jewel- Osco
08.2018 - 01.2022

Assistant Receiver

Jewel Osco
04.2017 - 01.2022

Lead Scan Coordinator

Jewel Osco
07.2016 - 02.2018

Customer Service Representative

Jewel Osco
07.2012 - 01.2022

Pharmacy Technician License -

Walgreens University

Associate of Arts -

Morine Valley

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Gina Immordino