Gina julian
Westchester,ILLINOIS
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
40
40
years of professional experience
Work History
Cashier
Kohls Department Store
Elmhurst, IL
07.2021 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
Appointment Setter
National Van Lines
Broadview, IL
05.2018 - Current
- Scheduled appointments for customers based on their availability.
- Assisted customers in making decisions about products or services offered by the company.
- Followed up with customers after scheduled appointments were completed.
- Provided detailed information about products and services to clients.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Greeted incoming customers and provided customer service support.
- Answered telephones and directed calls to appropriate staff members.
- Made phone calls and sent emails to establish leads.
- Scheduled and confirmed appointments.
account executive
Anderson Shumaker Co.
chicago, ILLINOIS
08.1985 - 04.2016
answer phones, filing, work up customer inquires, order steel
Education
High School Diploma -
Morton West
Berwyn05-1984
Skills
- High customer service standards
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Customer service
- Attention to detail
- Good Telephone Etiquette
- Phone communication
- Active listening
- Call center operations
- Appointment scheduling
References
References available upon request.
Timeline
Cashier
Kohls Department Store
07.2021 - Current
Appointment Setter
National Van Lines
05.2018 - Current
account executive
Anderson Shumaker Co.
08.1985 - 04.2016
High School Diploma -
Morton West
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