Gina Kabat
Kiel,WI
Summary
Dedicated customer service representative with expertise in active listening and critical thinking. Committed to resolving inquiries efficiently and maintaining confidentiality while ensuring professionalism and maturity in a religious office managerial setting.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Bank First
07.2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels.
- Processed account transactions accurately while ensuring compliance with bank policies.
- Assisted clients in navigating online banking tools and features effectively.
- Maintained detailed records of interactions to enhance service quality and follow-up efficiency.
- Opened Estate, Trust, Personal and Commercial Business relationships.
- Secured and established core safety protocols and procedures.
Licensed Insurance Agent
State Farm
03.2018 - 06.2024
- Developed customized insurance solutions to meet diverse client needs.
- Provided expert guidance on policy options and coverage enhancements.
- Streamlined claims processes, ensuring timely and accurate resolutions for clients.
- Conducted thorough risk assessments to identify potential coverage gaps.
Front Office Manager
Dhein Appraisal Services
02.2014 - 03.2018
- Oversaw daily front office operations, ensuring exceptional customer service and satisfaction.
- Managed appointment scheduling and resource allocation to optimize team efficiency.
- Developed and implemented operational directives, improving workflow consistency.
- Gathered, entered and complied factual data and analytical statistics.
- Fostered a collaborative team work environment.
Freelance Writer/ Editor/Author
Delta Publications Inc./ Herald Times/ Xlibris Publishing
01.2006 - 12.2012
- Developed engaging content for various print and digital platforms to enhance reader engagement.
- Collaborated with editors and designers to create cohesive narratives across publications.
- Edited articles for clarity, consistency, and adherence to publication standards.
Divine Savior School Office Manager
Divine Savior Catholic School
06.2012 - 11.2012
- Managed daily operations, ensuring efficient school administration and communication among staff and parents.
- Oversaw maintenance of school records, ensuring accuracy and compliance with educational regulations and policies.
Education
High School Diploma -
Kiel High School
Kiel, WILicense #7147048 -
Property& Casualty Insurance License
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professionalism
- Confidentiality
Timeline
Customer Service Representative
Bank First
07.2024 - Current
Licensed Insurance Agent
State Farm
03.2018 - 06.2024
Front Office Manager
Dhein Appraisal Services
02.2014 - 03.2018
Divine Savior School Office Manager
Divine Savior Catholic School
06.2012 - 11.2012
Freelance Writer/ Editor/Author
Delta Publications Inc./ Herald Times/ Xlibris Publishing
01.2006 - 12.2012
High School Diploma -
Kiel High School
License #7147048 -
Property& Casualty Insurance License