Gina Kratz
Lockport,IL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Stagecoach as a Server/Bartender. Proven ability to engage guests and handle cash efficiently while maintaining a professional appearance. Experienced in managing sensitive information as an Appeals Specialist at HCSC, ensuring compliance and clarity in communications.
Overview
2026
2026
years of professional experience
Work History
Server/Bartender
Stagecoach
- Greet guests promptly and professionally, ensuring a welcoming and enjoyable dining or bar experience.
- Take food and beverage orders accurately and efficiently, offering menu recommendations and upselling specials.
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Maintain cleanliness and organization of the bar, dining area, and service stations.
- Handle high-volume environments with professionalism and efficiency, especially during peak hours.
Appeals Specialist
HealthCare Service Corporation, HCSC, BlueCard Central
08.2006 - Current
- Review, analyze, and process member or provider appeals and grievances related to denied claims or services.
- Investigate complex cases by gathering relevant documentation from medical records, claims data, provider notes, and internal systems.
- Handle sensitive and confidential information with discretion in compliance with HIPAA regulations.
- Maintain accurate documentation of appeal decisions and correspondence within the case management system.
- Communicate appeal outcomes to members, providers, and third parties with clarity and professionalism.
Education
None -
Moraine Valley Community College
Palos Hills, ILDiploma - College Prep
Lourdes High School
Chicago, IL05.1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Supply restocking
Timeline
Appeals Specialist
HealthCare Service Corporation, HCSC, BlueCard Central
08.2006 - Current
Server/Bartender
Stagecoach
None -
Moraine Valley Community College
Diploma - College Prep
Lourdes High School
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