Gina Labey
Saint Paul,MN
Overview
27
27
years of professional experience
Work History
Insurance Financial Technical Assistant
HealthPartners Urgent Care Administration
11.2006 - 02.2020
- Evaluated and verified benefits, Insurance eligibility, and referral authorizations using Epic Cadence/Prelude system.
- Spearheaded monthly meetings to communicate training materials and delegate team responsibilities.
- Created departmental training material for clinic assistants in accordance with Epic training and development.
- Communicated with patients regarding payment options, insurance, and demographic verification.
- Processed work comp, motor vehicle, and third party insurance and maintained patient database to organize billing information.
- Liaised between patients, insurance companies, and billing offices.
- Collaborated cross-departmentally with Patient Accounting, Revenue Services/Coding, Claims, and Member Services.
- Assisted patients to effectively resolve financial and billing issues, and support their needs.
Clinic Administrative Assistant/Receptionist
HealthPartners Urgent Care
11.1992 - 11.2006
- Greeted hundreds of patients daily while being professional and assessed patient priority for nursing staff.
- Monitored and updated client records in database by imaging documents.
- Communicated and collaborated with other company teams regarding patient needs.
- Completed patient paperwork and provided clerical support to company employees by filing documents in a timely manner.
- Trained and audited dozens of new receptionists monthly and coordinated training materials.
- Executed various administrative tasks as assigned, maintaining compliance with all HIPAA rules and regulations.
Education
Certificate of Medical Billing
St. Paul Technical College
Saint Paul, MinnesotaSkills
- Advanced knowledge of MN Medical Healthcare Automobile and Workman Compensation
- Experience with Medicaid and Medicare Insurance
- Insurance and Medical Terminology
- Excellent verbal and written communication
- Problem solving skills
- Organizing and prioritizing
- Handling confidential information with discretion
- Attention to detail
- Microsoft Word and Microsoft Excel
- Medical billing software: Epic Systems
Professional Objective
Seeking a position in the healthcare industry to utilize my medical knowledge and facilitate patient care.
Timeline
Insurance Financial Technical Assistant
HealthPartners Urgent Care Administration
11.2006 - 02.2020
Clinic Administrative Assistant/Receptionist
HealthPartners Urgent Care
11.1992 - 11.2006
Certificate of Medical Billing
St. Paul Technical College