Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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GINA LADALSKI

Brentwood,CA

Summary

Experienced Executive Loan Advisor and team leader with 14+ years’ experience. I am committed to delivering high quality products with maximum client benefit. My mission is simple; To offer the highest level of service to both internal and external customers through honesty, integrity and transparency, while providing clients solutions that exceed expectations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Executive Loan Advisor

ROYAL UNITED MORTGAGE
11.2019 - Current
  • Earned distinguished title of Executive Loan Advisor by becoming 1 of 13 advisors in company history to close over 500 loans
  • Worked side by side with in-house team of underwriters, closing experts, and processors to meet closing deadlines with turn times as fast as 7 days
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Qualified for top producer trips provided by the company for recognition of performance
  • Evaluated clients credit worthiness for lending needs, and maintained high levels of confidentiality while compiling loan applications
  • Determined the optimal way to match the consumer's profile with the various product lines available to ensure the recommended mortgage/home equity options documented with saleable assets in the secondary market.

Team Leader/ Sr. Loan Advisor

ROYAL UNITED MORTGAGE
06.2012 - 11.2019
  • Responsible for team and individual call audits, goal reviews, coaching, education of investor guidelines, and focused time management
  • Development of new hires, analyzing their readiness to become a fully licensed advisor
  • Managed and processed an average pipeline of 5-8 loans while consistently closing 5+ loans monthly
  • While developing new hires
  • Install, and retrofit new sites, technology, and equipment
  • Proved time management with balancing the needs of new hires, with my current and new prospecting of clients.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Assistant Vice President

Royal United Mortgage
06.2011 - 06.2012
  • Grew and sustained a team of 10-12 advisors
  • Reviewed al submitted loans to ensure guidelines were met and documentation was sufficient for underwriting
  • Performed weekly audits of all team members to ensure the Royal United sales process was followed and provided constructive feedback
  • Conducted weekly training sessions to improve the teams sales and overall process
  • Planned, managed, and evaluated the work of Mortgage Loan Officers
  • Established individual goals and sales targets, trained, coached, and mentored staff
  • Interviewed potential candidates for the loan advisor role.
  • Increased efficiency by streamlining processes and implementing new software tools for the team.
  • Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.

Loan Advisor

Royal United Mortgage
11.2009 - 05.2011
  • Evaluated Creditworthiness and eligibility for obtaining a new mortgage loan
  • Maintained 11 active state licenses, and a federal license to originate loan
  • Consistently ranked within 10% of the company’s loan advisors based on production
  • Won prizes from company competitions based on production of a particular KPI
  • Sourced, analyzed, and evaluated customer credit and financial information, advised and influenced prospects and customers, directed the origination process from application through close.
  • Streamlined the loan application process for clients by effectively communicating requirements and providing guidance.
  • Enhanced loan approval rates by meticulously analyzing borrowers'' financial statements and credit histories.
  • Educated clients on various mortgage products, empowering them to make informed decisions about their financial futures.
  • Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.

Sales and Service Assistant

CHASE BANK
01.2005 - 06.2008
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

BACHELORS OF BUSINESS ADMINISTRATION - Marketing

Eastern Kentucky University
Richmond, KY

Skills

  • Sales Excellence
  • Customer Relations & Customer Service
  • Ability to Negotiate More Profitable Mortgages
  • Great Organizational Skills for Maintaining Accurate Records
  • High Level Client Service
  • Attention to Detail
  • Solution Oriented
  • Goal Driven- CRM
  • Driving Creative Solutions
  • Team Supervision
  • Cash Handling
  • Quality Improvement
  • Mentoring
  • Client Service
  • Complaint Resolution
  • Goal Setting
  • Staff Education and Training
  • Service Level Agreements
  • Issue Resolution
  • Teamwork and Collaboration
  • Call Center Operations
  • People Management
  • SMART Goals
  • Problem-Solving
  • Relationship Building
  • Problem Solving
  • Negotiation Abilities

Certification

NMLS: 184615

Active licenses in AL, AZ, CA, GA, IN, FL, OH, PA, TX, MI, IL

Timeline

Executive Loan Advisor

ROYAL UNITED MORTGAGE
11.2019 - Current

Team Leader/ Sr. Loan Advisor

ROYAL UNITED MORTGAGE
06.2012 - 11.2019

Assistant Vice President

Royal United Mortgage
06.2011 - 06.2012

Loan Advisor

Royal United Mortgage
11.2009 - 05.2011

Sales and Service Assistant

CHASE BANK
01.2005 - 06.2008

BACHELORS OF BUSINESS ADMINISTRATION - Marketing

Eastern Kentucky University

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GINA LADALSKI