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Gina LaValle
Patient Access Representative
Rio Rancho,NM
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Summary
Capable Patient Representative with 7 years' experience. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
years of professional experience
5
years of post-secondary education
Work History
Sandoval Regional Medical CenterRio Rancho, NM
Patient Access Representative
08.2017 - Current
Job overview
- Register Patients and collect payment
- Use Cerner to manage, schedule Patient's appointment, take & process payments
- Verify Insurance coverage
- Facilitate timely check-in by greeting visitors and establishing purpose of visit
- Part of the team that designed & launched Central Registration
- Train new associates-Department preceptor for new staff
- Register in the ED
- Obtain proper signatures on all State, Federal and Hospital mandated paperwork
- Must know and act in accordance with all emergency procedures required by SRMC
- Maintain accuracy and composure while under pressure
- Schedule patients for upcoming appointments
- Data entry, verify data, make corrections and ensure accuracy
- Print Census report
- Customer Relations, establish and maintain good rapport, effective working relationship with patients
TargetRio Rancho, NM
Associate
11.2015 - 08.2017
Job overview
- Stocking
- Zonings
- Guest Services
Education
Watterson Business CollegePasadena, CA
Executive Secretary
08.1988 - 06.1989
Mark Keppel High SchoolAlhambra, CA
Basic Studies
08.1984 - 06.1988
Skills
Effective Empathy
Personable Demeanor
Effective Appointment Management
Financial Transaction Processing
Patient Registration
HIPAA Regulation Adherence
System Maintenance
Understanding of Health Insurance
Timely and Dedicated
Effective Time Management
Problem-solving aptitude
Documenting and recording information
Insurance verification
Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
Sandoval Regional Medical Center
08.2017 - Current
Associate
Target
11.2015 - 08.2017
Watterson Business College
Executive Secretary
08.1988 - 06.1989
Mark Keppel High School
Basic Studies
08.1984 - 06.1988