Yesenia Quinones

• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Used Epic to schedule appointments.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Took copayments and compiled daily financial records.

ER Registration

• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
• Collected and processed co-payments and out-of-pocket charges.
• Imaged and scanned patient and registration documentation into electronic patient records.

Bed Management

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Reduced patient wait times with efficient bed management strategies and effective prioritization of patients based on urgency.
• Promoted a culture of teamwork among interdisciplinary teams, helping to foster effective collaboration in addressing bed management challenges.
• Developed and maintained accurate records of patient admissions, discharges, and transfers for efficient bed management.
• Developed strong relationships with key hospital departments for seamless bed management operations.
• Worked closely with nursing managers to address staffing issues affecting overall efficiency in bed management processes within the facility.

ER Registration

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Diligently collected copayments at time of service, contributing to improved revenue collection rates for the facility.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Bed Management

• Optimized hospital resources by proactively monitoring occupancy levels and adjusting bed allocations accordingly.
• Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
• Facilitated smooth interdepartmental transfers by coordinating logistics and communicating necessary information to relevant parties.
• Supported hospital administration in capacity planning initiatives through detailed tracking of bed utilization trends.
• Improved patient flow by efficiently managing bed assignments and coordinating with various hospital departments.