Gina Lee
Marysville,OH
Summary
People-oriented Health Care Representative successful in positive patient experience. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying patient/employee needs to develop and deliver creative solutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Patient Reprehensive Registration
Memorial Health Union County
Marysville, OH
08.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Identified opportunities for process improvements, implementing changes when required.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Greeted patients and answered questions regarding registration process.
- Processed payments for services rendered in a timely manner.
- Assisted with verifying benefits and authorizations for procedures.
- Entered patient data into electronic medical record system accurately and efficiently.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Assisted patients with completion of forms needed for admission process.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
Skills
- Trend tracking
- Regulatory Compliance
BLS certified
Life saving certification updated
Timeline
Patient Reprehensive Registration
Memorial Health Union County
08.2021 - Current