Electa Wood
Birmingham,AL
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Conifer Revenue Cycle
Birmingham, AL
09.2021 - Current
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Patient Account Representative
Arlington Rehab And Health
Birmingham, AL
05.2017 - 07.2021
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Responded to patient, family and external payer inquiries.
Education
Associate of Applied Science - Medical Insurance Billing
Herzing University
Dearborn, MI04.2024
GED -
Cuyahoga Community College
Cleveland, OH08.2009
Skills
- Trend Tracking
- Technical Assistance
- Proactive Problem Solving
- Insurance Understanding
Timeline
Patient Advocate
Conifer Revenue Cycle
09.2021 - Current
Patient Account Representative
Arlington Rehab And Health
05.2017 - 07.2021
Associate of Applied Science - Medical Insurance Billing
Herzing University
GED -
Cuyahoga Community College