Kala Miller
Detroit,MI
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
Work History
Patient Advocate
Detroit Receiving Hospital
Detroit, MI
07.2021 - Current
- Explained complex medical terminology to patients and families in an understandable manner.
- Provided emotional support to patients and their families during difficult times.
- Facilitated communication between providers, patients, and family members.
- Assisted with the completion of insurance paperwork for patient coverage.
- Informed patients about their rights under HIPAA regulations.
Front Desk Receptionist
Wayne HealthCare
Detroit, MI
07.2019 - 04.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Office Manager
Comprehensive Diabetics
Warren , MI
01.2017 - 04.2019
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
Medical Assistant
St John Group
Detroit, MI
03.2013 - 06.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2017
Some College (No Degree) - Social Work
Southern New Hampshire University
Hooksett, NHSkills
- Personable Nature
- Caseload Management
- Computer Savvy
- Verbal and Written Communication
- Medicaid Knowledge
- Patient Rights
- Quality Assurance
- Reporting
- Conflict Mediation
- Trend Tracking
Affiliations
- Program Director Non-profit Youth organization
Timeline
Patient Advocate
Detroit Receiving Hospital
07.2021 - Current
Front Desk Receptionist
Wayne HealthCare
07.2019 - 04.2021
Office Manager
Comprehensive Diabetics
01.2017 - 04.2019
Medical Assistant
St John Group
03.2013 - 06.2015
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Social Work
Southern New Hampshire University
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