Ashanti Ortiz
Miami,FL
Summary
Adept at navigating complex healthcare systems, I significantly enhanced patient care at Premium Health Care by leveraging my computer savvy and empathetic communication skills. Demonstrated exceptional problem-solving abilities and a personable nature, contributing to a noticeable improvement in patient satisfaction and care quality.
Overview
2
2
years of professional experience
Work History
Patient Advocate
Premium Health Care
08.2024 - Current
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Collected and analyzed patient feedback to evaluate quality of care.
Customer Service Cashier
Canes Chicken Fingers
09.2022 - 08.2024
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Currently Enrolled
Miami Dade College
Miami, FL06-2028
High School Diploma -
Miami Killian Senior High
06-2023
Skills
- Application support
- Proactive Problem Solving
- Care improvement
- Activity monitoring
- Legal Compliance
- Computer savvy
- Personable nature
- Verbal and written communication
- Organized nature
Timeline
Patient Advocate
Premium Health Care
08.2024 - Current
Customer Service Cashier
Canes Chicken Fingers
09.2022 - 08.2024
Currently Enrolled
Miami Dade College
High School Diploma -
Miami Killian Senior High
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