Kenya Van Pelt
Chicago,IL
Summary
Compassionate Patient Advocate with expertise in patient rights education, healthcare policy navigation, and conflict resolution. Highly productive and efficient in task completion. Known for excellent communication, empathy, and problem-solving skills to effectively support patients
Overview
12
12
years of professional experience
Work History
Patient Advocate
St Catherine Hospital
East Chicago, IN
10.2023 - Current
- Explained complex medical terminology to patients and families in an understandable manner.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Documented patient counters in hospital system and initiated follow-up actions.
- Reported liabilities and risk management concerns to supervisor for review.
- Compiled information from patients and caregivers or family members to identify care concerns.
Supervisor of Patient Transportation
St Catherine Hospital
East Chicago, IN
12.2017 - 10.2023
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand company performance.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Directed and supervised team of 12 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Patient Transportation Worker
American Heritage Protective Services Inc.
East Chicago, IN
06.2016 - 12.2017
- Inspected vehicles for mechanical items and safety issues prior to departure.
- Maintained records of deliveries made including invoices, bills of lading, and other documents.
- Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Oversaw employee work schedules and delegated daily assignments.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
Coordinator
Safe Cities
Chicago, IL
08.2012 - 09.2015
- Managed team of workers who were responsible for maintaining the safety of students/workers going to and from school
- Maintained organizations employee files, criminal background check results, work reports, payroll and established safety procedures to ensure students and staff were in safe working and walking areas
- Managed organizations by monitor worksites and creating and implementing career, education and violence prevention workshops
- Enforced Safe Cities rules and procedures while completing daily attendance reports and incident reports
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Associate of Applied Science - General Studies
City Colleges of Chicago-Kennedy-King College
Chicago, IL10-2024
Skills
- Proactive Problem Solving
- Application support
- Relationship Building
- Trend tracking
- Activity monitoring
- Quality Assurance
- Resource Utilization
- Patient advising
- Interdepartmental cooperation
- Proficient in Microsoft
- Caseload Management
- Conflict Mediation
- Policy research
- Care improvement
- Verbal and written communication
Accomplishments
- Phi Theta Kappa
Affiliations
- Active Community Worker
References
References available upon request.
Timeline
Patient Advocate
St Catherine Hospital
10.2023 - Current
Supervisor of Patient Transportation
St Catherine Hospital
12.2017 - 10.2023
Patient Transportation Worker
American Heritage Protective Services Inc.
06.2016 - 12.2017
Coordinator
Safe Cities
08.2012 - 09.2015
Associate of Applied Science - General Studies
City Colleges of Chicago-Kennedy-King College
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