Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalilah Kallmann

Tamarac

Summary

Friendly Patient Advocate trained in genetic, data entry, and customer service and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with legal, social service entities and insurance companies to achieve positive all-around outcomes.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Patient Advocate

Accu-Check Diagnostics
12.2024 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Monitored patient progress and provided emotional support.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.
  • Educated patients and families on healthcare options and financial support resources.

Debt Recovery Specialist, Customer Service

Capisolve
09.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services, and collection strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process.

Administrative Assistant

The Lien Tag and Title Team
01.2016 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained inventory of office supplies and placed orders.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Front Desk Receptionist

Holiday Inn Express Hotel
03.2020 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Streamlined check-in processes, reducing wait times for guests.

Education

High School Diploma -

Cooper City High School
Cooper City, FL
06-2015

Skills

  • Patient rights
  • Proactive problem-solving
  • Organized nature
  • Resource utilization
  • Database coordination
  • Quality assurance
  • Healthcare navigation
  • Decision-making support
  • Verbal and written communication
  • Relationship building
  • Application support
  • Computer savvy

Timeline

Patient Advocate

Accu-Check Diagnostics
12.2024 - Current

Debt Recovery Specialist, Customer Service

Capisolve
09.2024 - 12.2024

Front Desk Receptionist

Holiday Inn Express Hotel
03.2020 - 10.2023

Administrative Assistant

The Lien Tag and Title Team
01.2016 - 08.2024

High School Diploma -

Cooper City High School
Kalilah Kallmann