Friendly Patient Advocate trained in genetic, data entry, and customer service and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with legal, social service entities and insurance companies to achieve positive all-around outcomes.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Patient Advocate
Accu-Check Diagnostics
12.2024 - Current
Responded to patient concerns and questions with compassionate and knowledgeable service.
Monitored patient progress and provided emotional support.
Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Educated patients on available resources and community programs, increasing their access to needed services.
Entered details into computer systems and managed database of information.
Educated patients and families on healthcare options and financial support resources.
Debt Recovery Specialist, Customer Service
Capisolve
09.2024 - 12.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Identified and resolved discrepancies and errors in customer accounts.
Maintained high volume of calls and met demands of busy and productive group.
Worked in call center environment handling manual and automatically dialed outbound calls.
Trained new team members on scripts, company services, and collection strategies.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process.
Administrative Assistant
The Lien Tag and Title Team
01.2016 - 08.2024
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Performed research to collect and record industry data.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Liaised between clients and vendors and maintained effective lines of communication.
Established administrative work procedures to track staff's daily tasks.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Improved document processing speed by introducing automated templates for routine correspondence.
Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Developed filing system for historical documents, preserving important company records and improving access to information.
Maintained inventory of office supplies and placed orders.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Front Desk Receptionist
Holiday Inn Express Hotel
03.2020 - 10.2023
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Streamlined check-in processes, reducing wait times for guests.
Education
High School Diploma -
Cooper City High School
Cooper City, FL
06-2015
Skills
Patient rights
Proactive problem-solving
Organized nature
Resource utilization
Database coordination
Quality assurance
Healthcare navigation
Decision-making support
Verbal and written communication
Relationship building
Application support
Computer savvy
Timeline
Patient Advocate
Accu-Check Diagnostics
12.2024 - Current
Debt Recovery Specialist, Customer Service
Capisolve
09.2024 - 12.2024
Front Desk Receptionist
Holiday Inn Express Hotel
03.2020 - 10.2023
Administrative Assistant
The Lien Tag and Title Team
01.2016 - 08.2024
High School Diploma -
Cooper City High School
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