Wendy Mendez
Bronx,NY
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
Work History
PATIENT ADVOCATE
Damian Family Care Centers
Bronx, USA
2016.03 - Current
- Referred patients to appropriate health care services or resources
- Worked with coworkers to complete tasks
- Maintained knowledge of community services and resources available to patients
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Provided product information and resolved concerns to assist customers
- Responded quickly to meet customer needs and resolve problems
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
PATIENT ADVOCATE
ALLMED HEALTH AND REHABILITATION CENTER
Bronx, USA
2012.09 - 2013.03
- Lead Patient Advocate responsible for training advocates
- Interviewed patients or representatives to identify problems relating to care
- Handle all transportation forms for patients
- Handle provider schedule for pain management
- Assisted providers with filling out patient forms
- Assisted patients to resolve medical insurance changes
- Assisted patients with filling out paperwork for registration
- Schedule appointments for patients
- Helped patients understand care, coverage, and payment responsibilities and rights.
Education
CERTIFICATION IN CLINICAL MEDICAL ASSISTING -
Lincoln Tech
Lincoln, RI06.2009
Skills
- Patient Information Management
- Nexgen, ECW, Ptar, NYS PMP, MAS
- Caring and Empathetic
- Registration and Scheduling
- Patient Correspondence
- Benefits Verifications
- Documenting and Recording Information
- Resolving Problems
- Patient Rights
- Administrative and Office Support
- Medical Services Administration
- Bilingual Spanish and English
- Punctual and Hardworking
- Time Management
- Providing Information and Resources
Timeline
PATIENT ADVOCATE
Damian Family Care Centers
2016.03 - Current
PATIENT ADVOCATE
ALLMED HEALTH AND REHABILITATION CENTER
2012.09 - 2013.03
CERTIFICATION IN CLINICAL MEDICAL ASSISTING -
Lincoln Tech