Gina Liakakos
Sussex,NJ
Summary
Proven leader in customer experience, adept at fostering client loyalty and boosting sales through innovative strategies at Ulta and Lowes Home Improvement. Excelled in team collaboration and training, enhancing performance and service delivery. Mastered sales expertise and cross-functional teamwork, significantly elevating customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Experience Manager
Ulta
03.2023 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
Merchandising Manager
Lowes Home Improvment
05.2020 - 10.2023
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Education
No Degree - Marketing
Bergen Community College
Paramus, NJ06.1991
High School Diploma -
Queen Of Peace Highschool
North Arlington, NJ06.1989
Skills
- Customer experience management
- Customer Service
- Sales and Upselling
- Sales expertise
- Customer Relations
- Work Prioritization
- Staff education and training
- POS Systems and Ordering Platforms
- Teamwork and Collaboration
- Product Knowledge
- Customer experience strategy
- Cross-Functional Teamwork
Timeline
Experience Manager
Ulta
03.2023 - Current
Merchandising Manager
Lowes Home Improvment
05.2020 - 10.2023
No Degree - Marketing
Bergen Community College
High School Diploma -
Queen Of Peace Highschool
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