Gina MacFadden
Hayward,California
Summary
Motivated Patient Care Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with dental procedures and treatments. Dedicated to establishing effective relationships with patients and staff members.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Treatment/Financial Coordinator
Montclair Orthodontics
Oakland, California
04.2001 - 03.2022
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance claim forms, verifying insurance information and maintaining records.
- Explained benefits and outlined pricing details for procedures and services.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Managed office bookkeeping with insurance billing and patient payments.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Prepared patient X-rays and images on Dolphin software for review by dentist.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Implemented new automated billing reminder system, slashing past-due accounts.
Registered Dental Assistant
Country Club Dental
San Ramon, CA
01.1998 - 04.2001
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Took dental images following strict patient protection rules.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Dental Assisting -
Western Career College
San Leandro, CA01.1998
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.1993
Skills
- Insurance Verification
- Claim Processing
- Payment Collection
- Appointment Scheduling
- Accounts Payable and Accounts Receivable
- Patient Care Coordination
- Multi-Line Telephone Systems
- Financial Reporting Coordination
- Organizational Standards
- Office Supplies and Inventory
- Insurance Benefits Understanding
- Preparing Financial Statements
Certification
- RDA - Registered Dental Assistant
- X-ray
- Coronal Polish
- CPR
Timeline
Treatment/Financial Coordinator
Montclair Orthodontics
04.2001 - 03.2022
Registered Dental Assistant
Country Club Dental
01.1998 - 04.2001
Dental Assisting -
Western Career College
High School Diploma -
San Lorenzo High School
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