Gina Mangione
Norman,United States
Summary
Hardworking and passionate student with over three years of quality customer service and strong communication skills. Highly proficient in building lasting relationships with customers and furthering company goals. Seeking full-time position that offers professional challenges and utilizes interpersonal skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Integris Southwest Medical Center
10.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Bartender
Landrun
12.2022 - 10.2023
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Server
Louie's Bar And Grill
08.2020 - 12.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Psychology, Minor in Human Relations
University of Oklahoma
Norman, OK08-2025
Skills
- Employee Training
- Computer Literacy
- Microsoft PowerPoint, Word, Excel
- Presentation Skills
- Customer and Client Relations
- Customer Service
- Clear and Effective Communication
Timeline
Pharmacy Technician
Integris Southwest Medical Center
10.2023 - Current
Bartender
Landrun
12.2022 - 10.2023
Server
Louie's Bar And Grill
08.2020 - 12.2022
Bachelor of Arts - Psychology, Minor in Human Relations
University of Oklahoma
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