Brittany Bostick
Greensboro,NC
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreen's Pharmacy, enhancing patient care through effective medication education and workflow optimization. Skilled in prescription filling and conflict resolution, I streamlined processes to reduce wait times, significantly improving customer satisfaction. Committed to confidentiality and team collaboration, I foster positive relationships with healthcare professionals and clients alike.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
11.2023 - 07.2025
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication distribution and patient consultations to enhance customer service.
- Managed inventory levels, conducting regular audits to maintain optimal stock of medications and supplies.
- Operated pharmacy systems for prescription management and electronic health records with precision.
- Educated patients on medication usage, potential side effects, and adherence strategies to promote health outcomes.
- Collaborated with healthcare professionals to resolve medication-related issues and improve patient care continuity.
- Streamlined workflow processes to reduce wait times during peak hours, enhancing overall pharmacy efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Office Manager
Labor Works Industrial Staffing
06.2016 - 03.2019
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and communication between staff and clients for optimal service delivery.
- Implemented office procedures to enhance productivity and streamline administrative tasks.
- Trained new staff on company policies and software systems for effective onboarding.
- Maintained accurate records, improving data retrieval efficiency for team use.
- Fostered a collaborative work environment, enhancing team morale and performance outcomes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Customer Service Representative
Aaron's Sales and Lease
04.2014 - 09.2017
- Resolved customer inquiries through effective communication and product knowledge.
- Processed transactions accurately, ensuring compliance with company policies.
- Assisted customers in selecting products and services tailored to their needs.
- Maintained organized records of customer interactions and transactions.
- Trained new staff on customer service protocols and best practices.
- Implemented feedback mechanisms to improve customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
GTCC
Greensboro, NCSkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Patient confidentiality
Prescription filling
Attention to detail
Employee training
Payment processing
Customer service
Office management
Organizational skills
Data entry
Customer relations
Clear oral/written communication
Billing
Scheduling and calendar management
Relationship building
Mail handling
Employee supervision
Active listening
Critical thinking
Problem resolution
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2023 - 07.2025
Office Manager
Labor Works Industrial Staffing
06.2016 - 03.2019
Customer Service Representative
Aaron's Sales and Lease
04.2014 - 09.2017
GED -
GTCC